What was missing was a clear access guide
I had mixed feelings about the software and how I was able to access it initially. The sign-up process worked fairly well and the invoicing was straightforward, which made the initial steps quite smooth. The automatic updates seem to be working fine as well, keeping the software current without needing manual intervention. Where things got tricky was with the calling dialer and database feature - I found myself waiting on responses from support. The telephonic support team was responsive most times, but occasionally their answers seemed a bit delayed or vague. The training offered was decent but I felt it could have included more details on workflows to better prepare us. The onboarding flow was helpful but did not cover all the nitty-gritty, which led to some guesswork on my part. Overall, what worked was the basic software functionality and the billing clarity; what was missing was a more detailed access explanation and sometimes faster resolutions when calling support. If the company improves this, I feel my experience would be more seamless and efficient.