Support felt like a maze with mixed signals
I found the communication and support to be confusing overall. When I asked questions, the explanations were often not straightforward. Sometimes I got partial information, other times the instructions seemed contradictory, which made it hard to know which step to follow. The support team did respond, but clarity was lacking. It was difficult to extract clear guidance especially regarding the calling tools and dialer setup. There was minimal follow-up to confirm if the issue was resolved, so I was left wondering. The database feature, for example, was mentioned but not explained in a way that I could easily implement it. Automatic updates were noted, but no details were given on what changes to expect. I appreciated that responses eventually came, but the whole process felt protracted and uncertain. This lack of precision in the communication made me hesitant to rely fully on the software for day-to-day workflow. The sign-up and invoicing steps were clearer, but that did not offset how muddled technical support and training guidance felt to me. In summary, while responses came through, the lack of clear, consistent explanations made interaction with support frustrating rather than helpful.