Clear understanding came at the end
When I first started using the software, I found some of the labels and wording a bit confusing. It wasn’t immediately obvious which button did what, especially involving the database feature and dialer connection. Over time though, as I explored the tools and read through some of the training materials, things began to make more sense. The labels generally reflect their functions but could be a bit clearer in some places, like the difference between certain calling options. I'm quite happy with how the telephonic support helped clarify a few points. It made me realize the importance of wording in making the whole workflow smooth. So overall, the support and communication helped me get past the initial confusion and reach a useful level of understanding. It’s probably something that could be improved, but as it stands, it worked well enough for me to use the full scope of WFHI’s software with confidence now.