So, I reached out to WFHI support a few times during the week with questions about the database inte

So, I reached out to WFHI support a few times during the week with questions about the database inte

So, I reached out to WFHI support a few times during the week with questions about the database integration and some quirks in the dialer settings. Each time, the person on the phone was friendly and patient, which I really appreciated, but I guess what I was hoping for was a bit more clarity or maybe proactive guidance on things I hadn’t asked about yet. The updates to the software happened automatically, which is handy, but sometimes after an update I wasn’t sure if certain features were working as before. I tried to get answers on that in the calls but felt like the support folks were reacting more than anticipating the issues. By the end of my interactions, I felt moderately confident in the software’s capabilities but a tad unsure about where to look for more detailed technical explanations. It's not bad, just that extra layer of communication to boost confidence wasn’t quite there. All in all, the experience was fine but a little less reassuring than I had hoped, so I'm still getting used to how things flow with WFHI.