Support was easy to reach but sometimes info felt scattered
Overall, I felt pretty good about the communication and support offered by WFHI. Getting in touch with telephonic support was quicker than I had expected, which is definitely a plus in a remote work context. The representatives sounded knowledgeable and walked me through some database questions I had. However, at times I found it a little challenging to locate exactly the documentation or updates I needed because some information seemed scattered across different parts of the portal. While the automatic updates worked smoothly, the explanations provided with them were sometimes a bit brief, so I had to call support again for clarifications. Despite this small reservation, the priority assistance I received was very helpful and generally responsive. For anyone relying heavily on timely assistance, it’s mostly reliable. It just took a few moments to get used to where everything was placed for quick access. So, I’d say the support system is solid but could improve how it organizes info for easier self-service discovery.