Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,208 published WFHI Reviews.

2,91,927 of 3,89,208 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,374 matching

Back to the start of the list
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support response time actually okay

    I have to say, the support response was reasonably quick which was the only thing that didn't cause me frustration. But that was the only positive from my week's experience trying to get everything up and running. The onboarding process was way longer than I expected, the instructions were confusing and it felt like a maze with no clear exit. The software itself didn't seem ready for smooth use right after sign-up. Trying to get the calling tools working properly took too much time and the dialer calling kept hanging up randomly. I called support multiple times but communication back and forth was slow and I felt stuck too long without guidance. The database feature was there, yes, but I couldn't get it to integrate well with my workflow quickly enough. Automatic updates were happening but didn’t seem to fix the basic bugs I was facing. What a hassle just to start using it properly.

    Shreya BhatWest Bengal, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    You should consider wider support hours

    I appreciate the promptness of your support staff when I reached out within your listed hours. However, as someone working flexible hours, often outside standard business times, I found the window for telephonic support somewhat limiting. I think you could improve the service by extending availability or providing some asynchronous support options. The training and onboarding process itself is comprehensive, but having to wait for help slows down my progress. If you offer support when the users actually need it—especially given remote workflows—your product would become even more valuable. Please consider adapting to varied time zones and work hours better than presently.

    Nachiket JoshiKarnataka, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    It was impressive how quickly the support team addressed my queries. Compared to previous services I

    It was impressive how quickly the support team addressed my queries. Compared to previous services I used, communication was timely and effective. I appreciated the clarity they provided each time I reached out for assistance, making me feel supported throughout.

    Deepak SinhaKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support needed but I figured some things out

    My experience with support and communication was quite a mix. On several occasions, I had to contact telephonic support because features like the dialer and database syncing were acting unpredictable. The support staff were polite and offered guidance, but sometimes their instructions left me a bit unsure, and I ended up trying to troubleshoot some issues on my own. The training sessions helped, but I still found myself learning through trial and error more often than I expected. It took some effort to get the automatic updates running smoothly, and communication about when these updates would happen wasn’t always clear. Overall, I’d say using the software demanded a fair bit of self-driven problem solving, which I managed, but it could be challenging if you prefer more hand-holding.

    Rekha BehlLadakh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Setup me thoda zyada lag gaya aur regular support ki ummeed thi

    Maine socha tha setup process zyada smooth hoga, par mujhe thodi disappointment hui. Pehli jagah pe software install karwana aur basic configuration karna theek tha, lekin iske baad lagta hai ki setup ek baar ka kaam hai, continuous help ya guidance itni milti nahi thi. Telephonic support ne ek do baar help ki, par mujhe laga ki ongoing assistance thodi kam hai, especially jab naye updates aaye toh thoda struggle hua. Training session acha tha par wo jaldi se over ho gaya aur mujhe lag raha tha ki baad me jab use karunga toh thoda confusion rahega. Database feature bhi thik hai lekin customizations ke liye zyada support chahiye tha. Payment process theek tha, sign-up mein zyada dikkat nahi aayi. Mujhe laga tha ki jo communication ka process hoga wo zyada interactive hoga, par zyadatar sab ek hi tarah ka raha. Overall, thoda better support aur ongoing guidance ki expectation thi jo puri nahi huyi, isliye rating 2 dunga.

    Yash SarkarChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Would I go through the setup again? Maybe, but with reservations

    Starting out with WFHI’s support and communication was a mixed bag for me. I began by signing up and waiting for the verification process, which took a little longer than I anticipated. Once that was done, the initial guidance on using the calling tools was helpful, although I had to spend extra time figuring out parts of the dialer interface on my own. I tried calling support a few times to get clarification on database features and noticed some improvement in their responses as I got further along. The automatic updates downloaded quietly in the background without disrupting my workflow, which was great. However, setting up payments involved emailing back and forth because the invoicing documentation wasn’t very clear initially. So, after the whole sequence, I’d say yes, I might use WFHI again because the software itself seems solid, but the process needs to be more straightforward and user-friendly. For people who like to dive in fast and smooth, this might test their patience. But for those who can invest time, it could be worth it.

    Sandeep GaikwadMaharashtra, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Labels clarity was good but phrasing on support tickets confusing

    When I first used the support communication channels, I noticed the labels on the software dashboard were quite descriptive and helped to navigate efficiently. For example, the database feature's menu labels were intuitive and matched what the feature actually did. That was a positive point because I was able to locate tools without much external help. However, when it came to submitting support tickets, the wording was sometimes ambiguous. For instance, options like "Issue Type" Had too many choices that overlapped in function, making it confusing to select what fit best. Also, automated email responses used formal language that felt detached and not very user-friendly. Initially, I was expecting clearer, simpler language to guide me through communicating problems effectively. Despite this, when I escalated issues telephonically, the support agents clarified things well, improving communication. So, the labeling in software was nicely done but the written support communication could use a review to enhance clarity and help users self-serve better next time. Overall, the process worked with some friction but not enough to prevent resolution of my queries.

    Poonam ChitaleMeghalaya, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Decent support but thoda aur better ho sakta hai

    Mujhe lagta hai ki is support experience mein dono tarah ke elements the jo mujhe mixed feelings dete hain. Pehle toh main yeh kahungi ki support staff ka knowledge achha tha aur queries par usually timely jawab milte the, jo mujhe pehle ke comparison mein better laga. Par jab kisi technical baat ko detail mein samjhana tha, toh kabhi kabhi lagta tha ki woh utna customer friendly approach nahi rakhte the. Calling tools aur software updates ke regarding clear communication thoda inconsistent tha, jiski wajah se mujhe kabhi delay ya confusion face karna pada. Lekin main overall jyada dissatisfied nahi hoon kyunki easy access to billing aur database feature achhe se manage hota hai. Toh yeh balance mein raha, mujhe lagta hai ki agli baar thoda aur improvement se yeh aur better ban sakta hai.

    Harleen DasguptaGoa, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Setup time took zyada but support thik tha

    Bhai main bataun to, jab main pehli baar WorkFromHomeIndia ka support ko call kiya, setup mein thodi dikkat aayi thi, specially dialer ko configure karne mein. Yeh setup process itna easy nahi tha, matlab ekdum smooth na tha, aur mujhe laga ki support mujhe zyada jaldi help de sakta tha. Lekin credit dena padega unko ki jab bhi unka telephonic support contact kiya, unhone patience dikhayi aur samajhdari se problem ko solve karne ki koshish ki. Kabhi kabhi thoda time lagta tha, par woh ekdum ignore nahi karte the. Training sessions theek-thak chal rahe hain, par main sochta hoon ki automatic updates ke bare mein thodi aur clarity milti toh acha hota. Overall, yeh process thoda frustrating raha initially, but support ne us tension ko kam kar diya tha.

    Kunal HegdeMaharashtra, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    when the support finally synced with my flow

    I really didn’t expect the support to keep up with me day after day but honestly, there was this one moment midweek when everything just clicked. Normally, I try reaching out about the dialer or the database syncing, and support was always quick but sometimes a bit off-route. One day, they just got what I was trying to explain on the first call. After that, every chat or call felt smoother and I wasn’t wasting time repeating steps over and over. The software kept updating itself seamlessly too, so I never had to worry if I was behind or something was obsolete, which made me feel confident switching tasks quickly. Some days I’d hesitate to call because of past delays, but later on, the flow was easy and natural enough I felt I could trust support with any small hiccup. Honestly, that shift made me keep using the tools regularly and not feel stuck in a slow loop of fixing problems.

    Amala GadgilGujarat, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy