Decent support but thoda aur better ho sakta hai
Mujhe lagta hai ki is support experience mein dono tarah ke elements the jo mujhe mixed feelings dete hain. Pehle toh main yeh kahungi ki support staff ka knowledge achha tha aur queries par usually timely jawab milte the, jo mujhe pehle ke comparison mein better laga. Par jab kisi technical baat ko detail mein samjhana tha, toh kabhi kabhi lagta tha ki woh utna customer friendly approach nahi rakhte the. Calling tools aur software updates ke regarding clear communication thoda inconsistent tha, jiski wajah se mujhe kabhi delay ya confusion face karna pada. Lekin main overall jyada dissatisfied nahi hoon kyunki easy access to billing aur database feature achhe se manage hota hai. Toh yeh balance mein raha, mujhe lagta hai ki agli baar thoda aur improvement se yeh aur better ban sakta hai.