4 out of 54 of 5Unverified experienceSupport and communication
You should consider wider support hours
I appreciate the promptness of your support staff when I reached out within your listed hours. However, as someone working flexible hours, often outside standard business times, I found the window for telephonic support somewhat limiting. I think you could improve the service by extending availability or providing some asynchronous support options. The training and onboarding process itself is comprehensive, but having to wait for help slows down my progress. If you offer support when the users actually need it—especially given remote workflows—your product would become even more valuable. Please consider adapting to varied time zones and work hours better than presently.