Support response time actually okay
I have to say, the support response was reasonably quick which was the only thing that didn't cause me frustration. But that was the only positive from my week's experience trying to get everything up and running. The onboarding process was way longer than I expected, the instructions were confusing and it felt like a maze with no clear exit. The software itself didn't seem ready for smooth use right after sign-up. Trying to get the calling tools working properly took too much time and the dialer calling kept hanging up randomly. I called support multiple times but communication back and forth was slow and I felt stuck too long without guidance. The database feature was there, yes, but I couldn't get it to integrate well with my workflow quickly enough. Automatic updates were happening but didn’t seem to fix the basic bugs I was facing. What a hassle just to start using it properly.