Support needed but I figured some things out
My experience with support and communication was quite a mix. On several occasions, I had to contact telephonic support because features like the dialer and database syncing were acting unpredictable. The support staff were polite and offered guidance, but sometimes their instructions left me a bit unsure, and I ended up trying to troubleshoot some issues on my own. The training sessions helped, but I still found myself learning through trial and error more often than I expected. It took some effort to get the automatic updates running smoothly, and communication about when these updates would happen wasn’t always clear. Overall, I’d say using the software demanded a fair bit of self-driven problem solving, which I managed, but it could be challenging if you prefer more hand-holding.