Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,166 published WFHI Reviews.

2,91,898 of 3,89,166 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,368 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support labels clear, toh sab ho gaya baru

    Support wala experience bilkul clear tha, kyunki unke terminology aur labels samajhne mein asaani hui. Jab maine calls kiya for help, har option menu aur prompt simple language mein tha, jo mere ko confused nahi kar raha tha. Even training materials mein bhi jo words use kiye the, woh direct aur easy to understand the, that mera kaam bahut smooth bana. Communication bhi thoughtful thi, without unnecessary technical jargon, isse pata chala ki WFHI sach me user-friendly approach rakhta hai apne support mein. Dialer aur database features ke bare mein questions puchne pe clearly samjha diya gaya. Payment aur invoicing ke terms bhi simple likhe the, mujhe koi doubt nahi raha. Isliye mere liye toh sab process rukka phukka nahi hua and I could complete everything efficiently without delays. Ye clear words aur labels ne mujhe confidence diya ki main agle steps bhi smoothly karungi bina kisi dikkat ke. Overall, well explained aur straightforward support hui jo meri problems jaldi solve kar di.

    Sayali SuriMeghalaya, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support call clarity stood out in an overall good experience

    I found the telephonic support from WFHI generally quite helpful. Every time I called, the representatives were patient and walked me through the steps I needed for setting up the calling tools and getting the database to function properly within my workflow. The only downside was that sometimes the priority assistance could take a little longer than expected to connect me to an available agent, which was a bit frustrating when I was pressed for time. However, their automatic updates mostly took care of bugs that popped up without needing my intervention, so that saved effort in the longer run. I expect that if I do need help next time, it will probably be for something a bit more complex, given how smooth most things have been day-to-day. Overall, the communication felt mostly reliable with a small caveat about response speed, which is why I rate this 4 stars rather than higher.

    Jaideep KarkareLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Expected clear support, got mixed signals

    I signed up expecting prompt support and clear communication during onboarding, but my experience was a bit of a mixed bag. Some of their telephonic support calls were really helpful and quick to resolve doubts, which made me feel more confident about using their software. However, at other times, the responses felt slow and a little unclear, especially when I asked about some database features. By the end of my initial training week, I was more sure about handling the calling tools and dialer myself, but the irregular support quality left me unsure if I can always count on assistance when I need it. Overall, the experience was neither fully reassuring nor completely disappointing, but a bit of both.

    Pooja SarinMeghalaya, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    the whole support system felt pretty chill overall

    I started out a bit skeptical since I'd used other workflow software in the past and they were kinda slow with support. This time tho the support felt much more responsive and down to earth. I didn't have to wait long or get stuck on hold which was a relief. That said, some of the answers were pretty standard and you could tell the reps were sticking to scripts. Still, for what's needed day to day, it was enough and the team generally knew their stuff. The onboarding felt smooth and didn't overcomplicate things like I'd feared, which helped a lot in getting me started with the database tools and calls. So yeah, overall the system felt chill and not overly formal, which works well if you want quick workable help without fuss. Maybe not perfect but definitely solid for daily use.

    Praveen UpadhyaySikkim, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    support toh tha, lekin kuch kami bhi thi

    Maine socha tha support thoda fast hoga aur zyada helpful, par thode mixed feelings hain. Jab maine unke phone support ko call kiya toh wo genuine aur polite tha, lekin kabhi-kabhi responses slow aa gaye the. Training sessions theek the, aur dialer ki working bhi sahi lagti hai, lekin database ko manage karna thoda tricky tha, aur automatic updates ke baare mein clarity bhi kam thi. Mujhe lagta hai ki thodi aur clear communication aur faster follow-up helpful hota. Sign-up process smooth tha, lekin invoicing mein confusion hui, jisse thoda time laga. Overall, main kahunga ki support thoda frustrating tha kabhi-kabhi, par poora experience itna bura bhi nahi tha. Agar ye badhiyan ho jayein toh experience aur acha lagega.

    Pankaj PatilManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Telephonic support was reassuring, but some delays dampened confidence

    I found the telephonic support helpful because the person on the line was patient and addressed my questions clearly, which made me feel somewhat reassured in the process. However, there were instances when my calls went unanswered or took longer to connect, and this created a feeling of hesitation about relying fully on the channel. The database feature worked well for tagging and tracking client contacts once I got it running, but the initial setup took longer than expected and guidance was not always prompt. I am still a bit unsure if the automatic updates will maintain smooth performance or occasionally cause interruptions. There is a sense that while the training was thorough at points, some parts of the onboarding flow left me wondering if I could easily fix issues on my own. Overall, I feel moderately confident but do recognize room for improvement in communication and quicker assistance if technical challenges arise.

    Poonam BoseJharkhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support theek hai, par thoda confusing bhi hai

    Mujhe lagta hai ki support team achhi koshish karti hai, lekin jab main kisi problem ke liye contact karti hoon, toh usually thoda time lagta hai samajhne mein ki mujhe kis tarah ki madad mil rahi hai. Kabhi kabhi mujhe apna issue bar bar explain karna padta hai, jo thoda tiring hota hai. Lekin ek acchi baat ye hai ki unka telephonic support generally polite aur patient rehta hai, jo samajh aata hai ki wo help karna chahte hain. Database feature bhi theek kaam karta hai, par mujhe lagta hai ki training aur onboarding process thoda zyada detailed hona chahiye tha, jisse sab kuch easily samajh aata. Paise dene ka process aur invoice milna toh sahi tha, lekin mujhe lagta hai ki control panel mein thodi aur clarity honi chahiye thi, jisse hum apni queries ka turant jawab pa saken. Overall, yeh combination thoda complex lagta hai, ek taraf support accha hai, doosri taraf user friendly experience thoda missing lagta hai.

    Diya SinhaAssam, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support felt okay, but I might need help again

    In my experience, the support and communication were decent but not perfect, so I do expect to call them again next time something comes up. The part that stood out was how they managed the wait times: I didn't feel frustrated because the hold wasn't too long, and when I got through, the help was polite and reasonably knowledgeable. Still, sometimes explanations felt a bit vague, requiring follow-up questions. Training support was available but could have been quicker when I was onboarding and learning the dialer and database tools. Sign-up and payment procedures were smooth and clear, which saved me extra hassle. Automatic updates occurred without disrupting my work, so that was a relief. Overall, the support stood out positively for its tone and availability, but I'm guessing I might need to reach out again considering how some technical details were only partially resolved the first time. That's why I settled on three stars rather than more.

    Bimal NandaChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    The support team was responsive when I reached out, but there were times when my queries took longer

    The support team was responsive when I reached out, but there were times when my queries took longer to get addressed. Overall, they were helpful but could improve their response time.

    Vikas BansalTelangana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    unka support lene mein kaafi time lag gaya

    Bat ye hai ki jab maine wfhi ki telephonic support contact kiya toh mujhe kaafi wait karni padhi jo thoda frustrating tha. Pehle toh lag raha tha ki qora koi help milegi jaldi, par voh process bahut slow tha aur baar-baar call transfer hua. Mujhe lagta tha ki support team thoda zyada confident hote toh meri problems jaldi solve ho jaati. Training aur database feature ke bare mein mainne thoda guidance maanga tha par end mein mera confidence jyaada nahi bana, kyunki sab clear tarah se samjhaya nahi gaya. Invoice aur payment nagar kiya tha, wo toh thik thak chalta raha, par communication itni shaandaar nahi thi. Overall, mujhe lagta hai ki support process mein jitna time laga uskaafi unnecessary tha aur is wajah se mujhe software use karne mein utni rahat nahi mili jitni thi expect. Ye cheez main surely complain karungi agle session mein.

    Asha ChhabraKerala, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy