the whole support system felt pretty chill overall
I started out a bit skeptical since I'd used other workflow software in the past and they were kinda slow with support. This time tho the support felt much more responsive and down to earth. I didn't have to wait long or get stuck on hold which was a relief. That said, some of the answers were pretty standard and you could tell the reps were sticking to scripts. Still, for what's needed day to day, it was enough and the team generally knew their stuff. The onboarding felt smooth and didn't overcomplicate things like I'd feared, which helped a lot in getting me started with the database tools and calls. So yeah, overall the system felt chill and not overly formal, which works well if you want quick workable help without fuss. Maybe not perfect but definitely solid for daily use.