Support call clarity stood out in an overall good experience
I found the telephonic support from WFHI generally quite helpful. Every time I called, the representatives were patient and walked me through the steps I needed for setting up the calling tools and getting the database to function properly within my workflow. The only downside was that sometimes the priority assistance could take a little longer than expected to connect me to an available agent, which was a bit frustrating when I was pressed for time. However, their automatic updates mostly took care of bugs that popped up without needing my intervention, so that saved effort in the longer run. I expect that if I do need help next time, it will probably be for something a bit more complex, given how smooth most things have been day-to-day. Overall, the communication felt mostly reliable with a small caveat about response speed, which is why I rate this 4 stars rather than higher.