Telephonic support was reassuring, but some delays dampened confidence
I found the telephonic support helpful because the person on the line was patient and addressed my questions clearly, which made me feel somewhat reassured in the process. However, there were instances when my calls went unanswered or took longer to connect, and this created a feeling of hesitation about relying fully on the channel. The database feature worked well for tagging and tracking client contacts once I got it running, but the initial setup took longer than expected and guidance was not always prompt. I am still a bit unsure if the automatic updates will maintain smooth performance or occasionally cause interruptions. There is a sense that while the training was thorough at points, some parts of the onboarding flow left me wondering if I could easily fix issues on my own. Overall, I feel moderately confident but do recognize room for improvement in communication and quicker assistance if technical challenges arise.