Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,168 published WFHI Reviews.

2,91,900 of 3,89,168 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,951 matching

Back to the start of the list
  • 4 out of 54 of 5Unverified experienceSales and pre-purchase

    Jab gadbad hui to bhi sahi se handle kiya

    Maine purchase process mein thodi problems face ki, jaise ki payment confirmation thoda late aaya aur invoice issue hone mein waqt laga. Par sabse acchi baat yeh thi ki jab maine support ko call kiya toh unhone patiently sab samjhaya aur solution dene mein koi kasar nahi chhodi. Dialer aur database features ko lekar kuch challenges aaye the, specifically jab update hua software. Woh update automatic tha, par mujhe thoda laga ki uske baad functioning thodi slow ho gayi. Onboarding ke time bhi kuch labels clear nahi the, jisse thoda confusion hua. Lekin overall main bolunga ki agar koi gadbad hoti hai toh woh team kaafi effectively usse solve kar leti hai. Sign-up aur invoicing process bhi smooth tha, bas thoda delay hua payment confirmation mein. Agar dosti waalon se baat karun toh main yeh kahunga ki service thodi haalat mein aayi, lekin logon ne support de ke usse theek kar diya. Isliye main overall 4 star dunga, kyunki chhoti moti problems ke bawajood support strong tha aur purchase ka experience acha raha.

    Jagdish DesaiWest Bengal, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSales and pre-purchase

    Faster response than expected

    Initially, I was expecting the sales and pre-purchase process to be a bit slow based on past experiences with similar software providers. Usually, there’s a lot of waiting for callbacks or emails that take hours or days before getting clarification. But with WFHI, the team was more responsive than I had imagined. I found that their telephonic support was on point, answering my queries clearly and quickly, which I appreciated a lot. The sign-up process was straightforward without unnecessary delays, and the invoicing was sent promptly. The onboarding training was also well organized, which surprised me because I had anticipated more hiccups. Although there were occasions when I waited a bit for follow-up communication, overall it was much smoother than expected. This positive contrast made me feel more confident about continuing with their software and services for managing remote workflows.

    Urmila IyengarUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    You give me attention, but also too much back-and-forth

    You have a customer-first approach which I appreciate, but honestly, your pre-purchase process felt mixed. On one hand, your sales team was polite and ready to answer my questions, so you gave me the attention I wanted. On the other hand, some questions had to be repeated multiple times, and occasionally I had to wait longer than expected to get clear responses. This back-and-forth slowed things down unnecessarily. I felt that the process didn't flow smoothly, as I sometimes waited without a clear update. However, the conversations themselves were always pleasant and I never felt rushed or ignored, which balances things a bit. So while it was frustrating that I had to repeat myself, the attention and willingness to help made the experience not totally negative. You’ll get better with streamlining and quicker answers, I hope.

    Usha PanickerGujarat, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Not really made for my working hours, honestly

    To be honest, the sales and pre-purchase experience didn't quite fit the hours I actually work. Initially, the sign-up seemed straightforward during regular office time, but when I tried reaching out to discuss working hours and availability of support, the timing was off. The telephonic support I needed was mostly offline during my preferred hours, making it tough to get timely answers about the software's features and onboarding schedule. The invoicing process and payment steps were fine, but without real-time support during my hours, I felt a bit disconnected. Also, the training sessions were set mostly in the daytime, which doesn't work for me. I would tell a friend that while the product has potential, their sales communication and support timings don't yet accommodate those of us working unconventional hours. That lack of sync meant I struggled to get started properly, and it was a bit frustrating to have to work around it instead of the service accommodating my schedule.

    Sanchita Manjeet ChandraChandigarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Surprised how the software faltered when it mattered

    I was genuinely surprised by how poorly the software handled certain errors during the sales and pre-purchase phase. While I appreciated that the invoicing process was straightforward and the sign-up flow was mostly clear, things went downhill when I encountered technical issues. The onboarding promised seamless setup but the automatic updates caused unexpected glitches in the dialer tool, which interrupted the demo calls I was trying to prepare for. When I contacted telephonic support, the waiting time was frustratingly long, and their responses felt scripted rather than helpful. I expected at least clearer communication from you when things went wrong. Additionally, the database feature was clunky to navigate, which added to the overall confusion. I did value the stable calling tools insofar as they worked without crashes during quiet moments. However, the inconsistency overshadowed this positive aspect. Sign-up and payment were smooth and quick, which was one saving grace, but it cannot fully compensate for the glitches during more critical steps. Had the software prevented those issues or handled errors more gracefully, I would have been more confident in recommending it. Instead, it leaves me hesitant about investing more time.

    Lavanya SardesaiWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSales and pre-purchase

    Jab tak samajh na aaya, tab tak bore ho gayi thi

    Pehli baar sign-up karte waqt mujhe lag raha tha ki process bohot lamba aur repetitive hai. Bar bar wahi cheezein puchhi ja rahi thi, aur main already explain kar chuki thi. Training material bhi slow tha, kabhi kabhi toh waiting karna padta tha response ke liye. Mujhe patience rakhni padi, par kabhi kabhi lagta tha ki yeh sab choti choti baatein baar baar kyun karwa rahe hain. Jo sales team ke representatives the, unka response time itna fast nahi tha aur main capture kar chuki thi apni needs ko. Interface bhi thoda dated lag raha tha, jahan mujhe lagta tha ki better flow ho sakta hai. Haan, dialer feature theek kaam karta tha, usme koi problem nahi thi, par uske alawa kaafi cheezein repetitive thi. Abhi tak khud ko convince kar rahi hun ki theek hai yeh process, par honestly thoda zyada time aur effort lag raha hai.

    Ishita ZachariahChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Pretty smooth this time, might need a hand again

    I found the sign-up and payment process reasonably uncomplicated this time around, which made getting started with the software a simple affair. The onboarding materials did a good job of explaining the basic features and how to use the dialer and calling tools effectively. I was able to navigate the database well enough, though I expect some finer points might need more guidance later on. The automatic updates ran quietly in the background without causing any disruptions to my work, which was a relief. I’m not entirely sure if I’ll need additional help the next time I sign up or pay, but if I do, I feel confident that support could assist me adequately. So overall, things went fairly well and the process felt manageable—nothing too flashy but it got the job done without fuss, which is what I wanted to share with a friend.

    Samir RamachandranDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Setup had good points but missed ongoing support clarity

    I found the sales and pre-purchase communication fairly balanced. They explained the initial setup process quite well, so I had a good understanding of what to expect when starting with their software. However, I noticed there was a bit of a gap when it came to ongoing support — the information was somewhat vague about how much ongoing help or updates would be provided after the initial purchase. I appreciated that some setup parts were one-off, like the training sessions, as it felt manageable. But what puzzled me was whether I'd need to repeatedly invest time and effort for continuous onboarding or updates. The software promised automatic updates, although without clear info on their frequency or impact on my workflow. Also, the invoicing process was straightforward, which I liked. Overall, the setup felt good for the short term, but I wish there had been more clarity about how much ongoing engagement would be required and what kind of long-term support was included. It left me with a slight hesitation about committing fully, though the initial promise was solid.

    Supriya ShettyMizoram, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Response time tha thoda slow but overall smooth tha sab

    Jab maine pehli baar contact kiya sales team se toh thoda wait karna pada response ke liye, jo mere liye thoda frustrating tha. Lekin once interaction shuru hua toh mujhe laga ki log polite aur clear the, unhone mere sab basic questions ka jawab dene ki koshish ki. Wo log jante the apne product ke baare mein; explanations samajh mein aane wale the aur zyada technical nahi. Thoda feedback dena tha ki reply speed thodi improve ho, warna sab smooth tha. Jo details mujhe chahiye thi wo share hui, aur payment aur software ke features ke bare mein bhi madad mili. Poora sales experience ek flow jaisa tha jisme thodi timing mehnat lagi but eventually zyada problems nahi hui. Agar thodi aur responsive support hota starting mein toh better feel hota aur tension bhi kam. Par overall, jo log product samajhna chahte hain toh wo log yahan se achhe se information le sakte hain, baseline ke liye bilkul thik tha yeh process. Bas thoda fast connection chahiye tha pehle touch mein.

    Dhanush JainMaharashtra, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Expected smooth help but got mixed signals

    When I first signed up for WFHI’s software and training, I expected the sales and pre-purchase support to be more helpful in resolving my questions. Previously, I had used other platforms where the onboarding team checked in regularly and provided step-by-step explanations. Here, while the sign-up and payment processes were straightforward, I found myself needing additional help repeatedly even after initial training, which was not what I anticipated. The support team was polite enough but slow in responses sometimes, which didn’t meet my expectations based on past experiences. The clarity of guidance varied a lot – some parts felt clear and logical, while others were disorganized and hard to follow. If I sign up again, I would likely require the same level of help instead of feeling more independent, which was disappointing. That said, the invoicing system worked fine and the basic software functions were stable. I appreciate these good sides but overall, I hoped for a more seamless experience that would reduce my reliance on help over time.

    Chaitali MehraMaharashtra, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy