Faster response than expected
Initially, I was expecting the sales and pre-purchase process to be a bit slow based on past experiences with similar software providers. Usually, there’s a lot of waiting for callbacks or emails that take hours or days before getting clarification. But with WFHI, the team was more responsive than I had imagined. I found that their telephonic support was on point, answering my queries clearly and quickly, which I appreciated a lot. The sign-up process was straightforward without unnecessary delays, and the invoicing was sent promptly. The onboarding training was also well organized, which surprised me because I had anticipated more hiccups. Although there were occasions when I waited a bit for follow-up communication, overall it was much smoother than expected. This positive contrast made me feel more confident about continuing with their software and services for managing remote workflows.