Setup had good points but missed ongoing support clarity
I found the sales and pre-purchase communication fairly balanced. They explained the initial setup process quite well, so I had a good understanding of what to expect when starting with their software. However, I noticed there was a bit of a gap when it came to ongoing support — the information was somewhat vague about how much ongoing help or updates would be provided after the initial purchase. I appreciated that some setup parts were one-off, like the training sessions, as it felt manageable. But what puzzled me was whether I'd need to repeatedly invest time and effort for continuous onboarding or updates. The software promised automatic updates, although without clear info on their frequency or impact on my workflow. Also, the invoicing process was straightforward, which I liked. Overall, the setup felt good for the short term, but I wish there had been more clarity about how much ongoing engagement would be required and what kind of long-term support was included. It left me with a slight hesitation about committing fully, though the initial promise was solid.