Expected smooth help but got mixed signals
When I first signed up for WFHI’s software and training, I expected the sales and pre-purchase support to be more helpful in resolving my questions. Previously, I had used other platforms where the onboarding team checked in regularly and provided step-by-step explanations. Here, while the sign-up and payment processes were straightforward, I found myself needing additional help repeatedly even after initial training, which was not what I anticipated. The support team was polite enough but slow in responses sometimes, which didn’t meet my expectations based on past experiences. The clarity of guidance varied a lot – some parts felt clear and logical, while others were disorganized and hard to follow. If I sign up again, I would likely require the same level of help instead of feeling more independent, which was disappointing. That said, the invoicing system worked fine and the basic software functions were stable. I appreciate these good sides but overall, I hoped for a more seamless experience that would reduce my reliance on help over time.