Not really made for my working hours, honestly
To be honest, the sales and pre-purchase experience didn't quite fit the hours I actually work. Initially, the sign-up seemed straightforward during regular office time, but when I tried reaching out to discuss working hours and availability of support, the timing was off. The telephonic support I needed was mostly offline during my preferred hours, making it tough to get timely answers about the software's features and onboarding schedule. The invoicing process and payment steps were fine, but without real-time support during my hours, I felt a bit disconnected. Also, the training sessions were set mostly in the daytime, which doesn't work for me. I would tell a friend that while the product has potential, their sales communication and support timings don't yet accommodate those of us working unconventional hours. That lack of sync meant I struggled to get started properly, and it was a bit frustrating to have to work around it instead of the service accommodating my schedule.