You give me attention, but also too much back-and-forth
You have a customer-first approach which I appreciate, but honestly, your pre-purchase process felt mixed. On one hand, your sales team was polite and ready to answer my questions, so you gave me the attention I wanted. On the other hand, some questions had to be repeated multiple times, and occasionally I had to wait longer than expected to get clear responses. This back-and-forth slowed things down unnecessarily. I felt that the process didn't flow smoothly, as I sometimes waited without a clear update. However, the conversations themselves were always pleasant and I never felt rushed or ignored, which balances things a bit. So while it was frustrating that I had to repeat myself, the attention and willingness to help made the experience not totally negative. You’ll get better with streamlining and quicker answers, I hope.