Surprised how the software faltered when it mattered
I was genuinely surprised by how poorly the software handled certain errors during the sales and pre-purchase phase. While I appreciated that the invoicing process was straightforward and the sign-up flow was mostly clear, things went downhill when I encountered technical issues. The onboarding promised seamless setup but the automatic updates caused unexpected glitches in the dialer tool, which interrupted the demo calls I was trying to prepare for. When I contacted telephonic support, the waiting time was frustratingly long, and their responses felt scripted rather than helpful. I expected at least clearer communication from you when things went wrong. Additionally, the database feature was clunky to navigate, which added to the overall confusion. I did value the stable calling tools insofar as they worked without crashes during quiet moments. However, the inconsistency overshadowed this positive aspect. Sign-up and payment were smooth and quick, which was one saving grace, but it cannot fully compensate for the glitches during more critical steps. Had the software prevented those issues or handled errors more gracefully, I would have been more confident in recommending it. Instead, it leaves me hesitant about investing more time.