Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,88,990 published WFHI Reviews.

2,91,773 of 3,88,990 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,331 matching

Back to the start of the list
  • 2 out of 52 of 5Verified customerSupport and communication

    support mere kaam ke ghanton mein fit nahi tha

    Main bolunga ki support system zyada flexible nahi tha mere working hours ke liye. Jab bhi main call karta tha, toh ya toh wait karna padta tha ya phir support available nahi hota tha. Ye baat mujhe kaafi irritate karti thi kyunki mere kaam ke time support ki requirement sabse zyada hoti hai. Training ki baat karun toh thoda basic tha, par usme bhi timing issues the. Dialer aur calling tools theek-thaak chal rahe the, par kabhi kabhi crash karte the jiska support ke bina solution milna mushkil hota tha. Payment aur invoicing system toh sahi tha, par software ko smoothly chalane mein support ka na hona badi problem thi. Overall, mujhe lagta hai ki agar support ki timing meri convenience ke hisaab se hoti, toh main zyada satisfied hota. Abhi ke liye mujhe lagta hai ki ye system mere liye utna useful nahi hai jitna main chahta tha.

    Uday VargheseArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    feeling mixed about support, thoda acha aur thoda average

    I feel thoda better about WFHI support compared to jo maine pehle use kiya tha, mostly because they are more reachable and available telephonically, jo mujhe acha laga. But fir bhi, jo help milti hai sometimes slow hoti hai, aur lagta hai process mein thoda delay aa jata hai if something big goes wrong. Previous services were not itne fast either, but the familiarity with their style kara asaani deta tha. Yahan mujhe thoda adjust karna pad raha hai with how they handle things, especially jab baat updates ki hoti hai ya jab main dialer mein complex queries karta hoon. So it leaves me feeling that this support is somewhere between better and average, jo thoda frustrating hai kabhi kabhi par overall manageable hai fir bhi.

    Sudhir TiwariManipur, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support tha socha se different, thoda disappointment hua

    Mere ko laga tha ki support system zyada accessible aur quick hoga jab main help ke liye call karunga. Shuruaati experience mein, dialer ke issues ke baare mein jab main samjhana chaha, toh response expected se slow mila. Technical support straightforward hone ki jagah thoda unclear answers diye, jo mere doubts ko poori tarah address nahi kar paye. Mujhe laga ki standby telephonic assistance zyada efficient hogi, par unmatched delays aur baar baar repeat karwana pada details. Mujhe yeh bhi laga ki documentation quick reference ke liye acha hoga, par wo bhi utna helpful nahi tha jitna maine socha tha. Isliye expectation aur reality ke beech thoda gap raha experience mein.

    Yogesh MaheshwariOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    I expected smoother day-to-day support than what came

    When I first started using WFHI, the initial sign-up and payment process went as expected, no issues there. However, what I really found challenging was the day-to-day support and communication. Over the course of several weeks, I noticed that replies via telephonic assistance could be slow and sometimes not very clear, especially when dealing with more complex software functions. Automatic updates sometimes seemed to cause brief glitches in the calling and database features, which disrupted my workflow more than I had expected. While the training gave a basic idea, it did not prepare me fully for troubleshooting these real-life issues. That said, when the system was working well, the integration of the dialer with the database worked smoothly and helped manage calls efficiently. Still, the ongoing difficulties with support and occasional software hiccups meant that my expectations from a day-to-day perspective were not fully met. I hoped for a more consistent experience considering the setup and payment process were fine.

    Khushbu BadamiOdisha, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support handled the glitches but it took some effort

    I’ve had a generally positive experience with WFHI’s telephonic support when things didn’t quite go right. There was a moment during my usage when the database feature stopped syncing properly, which caused a hiccup in my workflow. Reaching out to support required multiple calls and a fair amount of patience on my side. The representatives were always polite and tried their best, but the troubleshooting took longer than I expected. They explained the steps clearly, which I appreciated, but having to repeat the issue several times was a little frustrating. Aside from that, the rest of the communication was smooth, including the updates that rolled out automatically without causing interruptions. The sign-up and payment process went smoothly too, with clear invoicing. Altogether, I would rate the support four stars because of the effort I had to put in to get things resolved, but their warmth and professionalism stayed consistent throughout.

    Keerthi ShahGujarat, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Last moment jab cheezein clear hui par pehle thoda confusion raha

    Main jab WFHI ke support team se baat kar raha tha, toh initially thoda confusion tha, kyunki mujhe kaafi cheezein khud samajhni padi without clear direction. Training aur onboarding mein kuch parts the jahan mujhe lag raha tha ki mujhe jyada khud research karni padegi, jaise dialer ke advanced features. Lekin jab main finally directly telephonic support mein gaya, toh unhone achhi tarah step-by-step bataya ki kya karna hai, tabhi mujhe poora system samajh mein aaya. Yeh last moment ka discussion bahut helpful raha, aur usne clarify kiya mera confusion. Toh ek side se, mujhe lagta hai ki training materials thoda aur detailed ho sakte they to avoid self-learning strain. Lekin dusri taraf, support staff ka patience aur readiness mujhe acha laga. Isliye overall experience mixed raha – thodi self-effort bhi karni padhi, par jab clarity mili toh kaam easy ho gaya.

    Ayush BhagatKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support had good intent but steps lacked smooth order

    Using the support and communication channels was a mixed bag for me. On the positive side, the telephonic support team was courteous and tried to be helpful, which made a big difference when I was stuck with the dialer tools during calling sessions. However, the order of steps recommended was sometimes confusing. For example, I was asked to update the database before fully understanding how the calling tools synced with it, which slowed me down. The automatic updates brought changes that were not clearly communicated in advance, which added to the confusion. On the other hand, the sign-up and payment process was straightforward and clearly documented, which was a relief. Overall, the experience was average: good elements mixed with some avoidable hiccups and unclear instructions, but nothing impossible to get through with time and patience.

    Vikas PhadkeOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    support toh theek tha, baki sab mera kaam tha

    Mujhe lagta hai ki support se jo help mili hai woh theek thi par overall mujhe zyada cheeze khud hi samajhni padhi. Jab maine call kiya toh kaafi baar response late aaya aur kabhi kabhi general information di gayi jo mere liye kaafi nahi thi. Software aur dialer ke features samajhne ke liye main koafi reading kar rahi thi aur training content bhi thoda confusing laga mujhe. Automatic updates ke baare mein mujhe zyada pata nahi chala kyunki wo zyada impactful nahi lagte hain mere workflow ke liye. Invoice aur payment process simple tha, wo toh chal gaya bina hichkichaye. Support team ne ek baar mere database feature ke issues pe specifically achha jawab diya tha, usi ke liye main thoda impress hui hoon. Baki sab toh mostly mera kaam tha decide karne ka aur samajhne ka ki system kaise chalega mere liye. Overall theek tha but main expect karti thi thoda zyada guidance milegi from start to finish.

    Kiran RanaOdisha, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Satisfied overall, but labels could be clearer

    I feel pretty satisfied with WFHI’s support, mostly because when I called or emailed, they responded without much fuss. The support team clearly knows the software well and can explain steps to handle common issues, which made my onboarding easier. However, the labels on some software features didn't always make sense at first glance. For example, some database categories use terms that are not very intuitive and require a bit of guessing. It’s not a major problem because the support calls help clarify, but it does slow things down initially. The calling tools’ interface is better labeled and easier to understand, which was a relief. Invoicing and payment processes worked smoothly and I never had to chase support for billing questions. Although I had minor confusion due to unclear labeling, the overall experience with telephonic assistance and prompt replies gave me confidence to continue working with this platform. So, while there’s room for improvement in terminology, my experience has been mostly positive.

    Sankalp DasOdisha, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    overall easy enough but support navigation felt kinda frustrating at times

    When I first started using the software, I found the main interface pretty straightforward for things like the dialer and database setup. Signing up and paying the invoice was smooth, and automatic updates ran in the background without much interruption which was convenient. However, when I needed more specific help, finding the right support options wasn’t as simple. Sometimes the telephonic assistance took longer to connect or gave me directions that didn’t quite match my exact issue. The priority support promised felt slow on a few occasions, which is why overall the experience felt mixed. The basics work well and the onboarding training helped get me started, but for deeper issues navigating support still seemed a bit clunky. The whole thing felt like a decent tool but with occasional bumps when it came to getting timely and accurate help. Nonetheless, knowing the essential features upfront kept frustration minimal, and it was never completely overwhelming, just slightly inconvenient when I needed answers fast.

    Siddharth AgarwalChandigarh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy