Support had good intent but steps lacked smooth order
Using the support and communication channels was a mixed bag for me. On the positive side, the telephonic support team was courteous and tried to be helpful, which made a big difference when I was stuck with the dialer tools during calling sessions. However, the order of steps recommended was sometimes confusing. For example, I was asked to update the database before fully understanding how the calling tools synced with it, which slowed me down. The automatic updates brought changes that were not clearly communicated in advance, which added to the confusion. On the other hand, the sign-up and payment process was straightforward and clearly documented, which was a relief. Overall, the experience was average: good elements mixed with some avoidable hiccups and unclear instructions, but nothing impossible to get through with time and patience.