Satisfied overall, but labels could be clearer
I feel pretty satisfied with WFHI’s support, mostly because when I called or emailed, they responded without much fuss. The support team clearly knows the software well and can explain steps to handle common issues, which made my onboarding easier. However, the labels on some software features didn't always make sense at first glance. For example, some database categories use terms that are not very intuitive and require a bit of guessing. It’s not a major problem because the support calls help clarify, but it does slow things down initially. The calling tools’ interface is better labeled and easier to understand, which was a relief. Invoicing and payment processes worked smoothly and I never had to chase support for billing questions. Although I had minor confusion due to unclear labeling, the overall experience with telephonic assistance and prompt replies gave me confidence to continue working with this platform. So, while there’s room for improvement in terminology, my experience has been mostly positive.