Support handled the glitches but it took some effort
I’ve had a generally positive experience with WFHI’s telephonic support when things didn’t quite go right. There was a moment during my usage when the database feature stopped syncing properly, which caused a hiccup in my workflow. Reaching out to support required multiple calls and a fair amount of patience on my side. The representatives were always polite and tried their best, but the troubleshooting took longer than I expected. They explained the steps clearly, which I appreciated, but having to repeat the issue several times was a little frustrating. Aside from that, the rest of the communication was smooth, including the updates that rolled out automatically without causing interruptions. The sign-up and payment process went smoothly too, with clear invoicing. Altogether, I would rate the support four stars because of the effort I had to put in to get things resolved, but their warmth and professionalism stayed consistent throughout.