I expected smoother day-to-day support than what came
When I first started using WFHI, the initial sign-up and payment process went as expected, no issues there. However, what I really found challenging was the day-to-day support and communication. Over the course of several weeks, I noticed that replies via telephonic assistance could be slow and sometimes not very clear, especially when dealing with more complex software functions. Automatic updates sometimes seemed to cause brief glitches in the calling and database features, which disrupted my workflow more than I had expected. While the training gave a basic idea, it did not prepare me fully for troubleshooting these real-life issues. That said, when the system was working well, the integration of the dialer with the database worked smoothly and helped manage calls efficiently. Still, the ongoing difficulties with support and occasional software hiccups meant that my expectations from a day-to-day perspective were not fully met. I hoped for a more consistent experience considering the setup and payment process were fine.