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WFHI Reviews

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4 out of 5

Based on all 3,88,350 published WFHI Reviews.

2,91,301 of 3,88,350 reviews include a verification label.

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WFHI Reviews

3,88,350 published

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  • 1 out of 51 of 5Verified customerBilling and payments

    Socha billing simple hoga, par khud se hi sab samajhna pada

    Mujhe laga tha billing aur payment process jyada straightforward hoga, par pata chala ki main khud se zyada sochne aur samajhne ko majboor ho gayi hoon. Invoice details confusing thi kabhi aur mujhe software ke dashboard ko khud explore karna pada ki kaunse charges applied ho rahe hai. Support ko sampark karne mein bhi thoda hesitation tha kyunki main expect karti thi ki yeh sab clear hoga pehle se. Jo payment options diye gaye they, wo turant samajh nahi aaye mujhe, isliye kaafi baar sign-up aur confirmation process karte waqt dikkat hui. Overall experience billing ke mamle mein thoda frustrating raha aur mujhe lagta hai main next time bhi mostly khud hi manage karungi.

    Ranjana PalkarJammu and Kashmir, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support was lacking but some tools were okay

    I mostly had to figure out the software on my own, which was pretty frustrating. The support was slow to answer, and when they did, it wasn’t always very helpful in solving my issues. Despite this, the database feature worked alright, making it simpler to organize client contacts. The calling tools were also fine – they didn’t cause any major problems and helped me do my tasks better. Still, I wish the communication from the team was clearer and more prompt, especially because some parts of the training were vague. The invoicing process went smoothly, so I cannot complain about that. The updates came automatically, but I noticed they sometimes slowed down my system temporarily. Overall, while some software aspects were decent, I ended up spending a lot of time figuring things out without much support. I hope they improve their communication and help services. For now, I managed but could have done better with more guidance.

    Mayank RamanDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Balanced view on your sales follow-up

    So far, the daily behavior of your sales process has been a bit of a mixed bag. Sometimes the follow-up calls come through consistently and give me time to understand the software better. On other days, the frequency seems off; either too many or too few contacts which makes it difficult to get a clear idea. The pre-purchase info given was decent overall but day-to-day interactions were not quite uniform. There were moments when the reps were clearly knowledgeable yet other times the responses felt generic. I guess from my ongoing experience, this system needs some fine-tuning to get it smooth and steady every single day. That’s my honest verdict.

    Karan DasDelhi, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerTraining and onboarding

    It's basically what you'd tell your friend about the onboarding

    I found the training and onboarding experience pretty straightforward in terms of finding what I needed. The navigation through the software was mostly intuitive, though initially I had to spend a little extra time locating specific features like the database integration and setting up the dialer. Once I got past those first steps, it became easy to follow, and the materials provided were clear, with detailed explanations and examples that helped me understand the workflow better. My only critique is that sometimes the interface wasn't as responsive as I'd hoped, which made accessing some functions slightly slower. Despite this minor issue, the overall training did do the job well enough to get me comfortable working remotely using their software. I'd definitely recommend it to a friend who’s looking for a decent starter course on setting up remote work workflows, especially if they prefer practical, clear methods over overly complicated jargon or too much fluff.

    Jyoti SinghRajasthan, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    You handled the problems well but there were hiccups too

    The onboarding and training experience with your software was generally positive but not without its rough patches. When I first started, the initial walkthrough and database setup were quite smooth, which gave me confidence to continue. However, midway through the training, I encountered some issues where the calling tools didn’t behave as explained, which made a tricky situation. You managed the problem well by promptly updating me and offering telephonic support to clarify the confusion, which I appreciated. Sometimes, the automatic updates changed features without much notice, slightly disrupting my workflow. I think it would help if you provided more advance information about these changes to reduce surprises. On the positive side, I found the invoicing and payment steps clearly communicated and fairly straightforward. The training materials covered various remote workflow scenarios, making it easier to adapt after initial setbacks. Overall, you showed readiness to assist and fix issues quickly, though the bumps were a reminder that no software is perfect. I would recommend continuing with you but also suggest some improvements in the update notifications and more real-time guidance during training for the best experience.

    Sunita CherianMaharashtra, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support ne mujhe bar-bar confuse kiya, fir bhi shayad dobara try karungi

    Maine WFHI se help lene ke liye support team ko kaafi baar phone kiya, kyunki mujhe apne calls aur database ko setup karna tha. Lekin response delay hone ki wajah se mujhe frustration hui, ek ya do baar toh mujhe lag raha tha ki meri baat suni bhi nahi ja rahi. Kuch baar toh problem itni barhi ki lag raha tha ki main apne workflows ko sahi tarah nahi chala paungi. Support agent ki baat samajh mein aayi, par unka timing aur availability theek nahi lag raha tha mujhe. Phir bhi, training materials achhe the aur mujhe onboarding process mein thodi madad mili. Billing aur invoice ka system simple tha, jisme koi dikkat nahi thi. Main thoda hesitate karungi dobara service lene mein, kyunki mujhe jyada reliable aur responsive support ki ummeed thi. Phir bhi, agar mujhe lagta hai ki main khud training aur software samajh loon toh main shayad agle mahine fir se try karungi, bas support system mein sudhaar ho toh.

    Ruchi RaiMadhya Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSoftware and access

    Getting started took some time but I’d do it all again

    My experience with the software and getting access was generally good, though not without some small bumps that slowed me down at first. Signing up and invoicing went smoothly and was fairly fast, so I could get through that initial hurdle without stress. However, actually accessing the dashboard and configuring some settings took longer than I expected. The training was helpful, but sometimes it felt like I was spending extra time figuring out where things were rather than focusing fully on the work. That said, once I passed that initial phase, the automatic updates and calling tools functioned well and didn’t cause me issues. Overall, despite some initial delays, I would choose to do this again because the software met my needs well enough once I was set up, and the telephonic support provided useful help when I needed it. So, the overall balance is positive, even with the early challenges.

    Samir BhatiaHaryana, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSoftware and access

    Clicked on labels after some time

    I found the WFHI software interface initially a bit confusing but once I focused on the terminology, it made more sense. The labels on the dashboard and the calling tools weren’t immediately obvious to me, but after a few uses, I understood their intent. For example, sections like "Database Management" And "Call Dialer" Became clearer when I related them to my workflow. The wording was generally consistent, though sometimes I wished for a tooltip or short explanation. This small gap caused a delay in getting fully comfortable with the software’s access points. Ultimately, the moment it clicked was when I realized the labels directly matched the tasks I needed, even though the first impression was a little overwhelming to parse.

    Harini VarmaKerala, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSales and pre-purchase

    Sab kuch itna complicated tha, poora process stress de gaya mujhe

    Maine socha tha WFHI ka software aur process mere liye ek simple solution hoga, but jo sign-up aur pre-purchase experience tha, wo mujhe kaafi confuse kar gaya. Pehle toh mujhe lag raha tha ki sab clear instructions milegi, par maine bahut baar support ko phone karna pada kyunki invoices aur payment options ke baare mein pura samajh nahi aaya. Har baar jab main kisi naya step karne ki koshish karta, toh pata chala ki kuch steps mein unexpected delays aur unclear instructions hain. Training material bhi mujhe itna helpful nahi laga, kyunki usme kai baar mujhe alag se samajhna pada ki kya karna hai. Dialer aur calling tools ko samajhne mein bhi meri kaafi time gaya, aur workflow ko database ke sath sync karne mein dikkat hui. Mujhe laga tha ki yeh sab mujhe ekdum asaani se milega, par yeh experience stressfull ho gaya. Aur sabse irritating baat yeh thi ki mujhe lagta tha ki mujhe zyada waiting karna padha aur baar-baar confusion clear karni padi. Overall, mera jo pehla impression tha uske mukable yeh thoda disappointing raha, aur main thoda frustrated feel kar rahi thi iss process ko lekar.

    Jaya Paras PatilRajasthan, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceBilling and payments

    Sign-up process went fine, but confusion in billing was unpleasant

    I initially expected the billing and payment process to be clearer based on the demo and the onboarding materials I went through. The sign-up itself worked smoothly, and receiving invoices was straightforward, but after completing the setup, I found certain charges and payment labels confusing, which made me less confident about where my money was going. I kept comparing this experience with other software platforms where the billing layouts were more intuitive. Although I appreciate the ease of signing up and the promptness in receiving invoices, the overall invoicing labels made me uncertain. I wish the explanations of charges had been more transparent during onboarding; this would have matched my expectations better. Telephonic support was reachable but didn't fully clarify the discrepancies I saw immediately, so I was left mostly unsure in the end. So, while I grant that the initial initiation works fine, the way billing was handled didn't give me the confidence I thought I'd have from the start.

    Indira MitraTamil Nadu, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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