You handled the problems well but there were hiccups too
The onboarding and training experience with your software was generally positive but not without its rough patches. When I first started, the initial walkthrough and database setup were quite smooth, which gave me confidence to continue. However, midway through the training, I encountered some issues where the calling tools didn’t behave as explained, which made a tricky situation. You managed the problem well by promptly updating me and offering telephonic support to clarify the confusion, which I appreciated. Sometimes, the automatic updates changed features without much notice, slightly disrupting my workflow. I think it would help if you provided more advance information about these changes to reduce surprises. On the positive side, I found the invoicing and payment steps clearly communicated and fairly straightforward. The training materials covered various remote workflow scenarios, making it easier to adapt after initial setbacks. Overall, you showed readiness to assist and fix issues quickly, though the bumps were a reminder that no software is perfect. I would recommend continuing with you but also suggest some improvements in the update notifications and more real-time guidance during training for the best experience.