Sign-up process went fine, but confusion in billing was unpleasant
I initially expected the billing and payment process to be clearer based on the demo and the onboarding materials I went through. The sign-up itself worked smoothly, and receiving invoices was straightforward, but after completing the setup, I found certain charges and payment labels confusing, which made me less confident about where my money was going. I kept comparing this experience with other software platforms where the billing layouts were more intuitive. Although I appreciate the ease of signing up and the promptness in receiving invoices, the overall invoicing labels made me uncertain. I wish the explanations of charges had been more transparent during onboarding; this would have matched my expectations better. Telephonic support was reachable but didn't fully clarify the discrepancies I saw immediately, so I was left mostly unsure in the end. So, while I grant that the initial initiation works fine, the way billing was handled didn't give me the confidence I thought I'd have from the start.