Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,717 published WFHI Reviews.

2,91,568 of 3,88,717 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,282 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support mein kaafi mehnat lagti thi kabhi kabhi

    Bhai, jo support milta usme kabhi kabhi repetition zyada tha, matlab baar baar same cheez explain karni parti thi. Waiting time bhi slow tha kabhi kabhi, matlab phone uthana ya response aane mein thoda zyada waqt laga karta tha. Lekin doosri taraf, jab mila support toh kaafi helpful bhi lagta tha, matlab genuine log baat kar rahe the. Thoda inconsistent experience mila mere ko, matlab kabhi efficient lagta tha, kabhi lagta tha phir se ek baar repeat karna padega. Overall, patience ke saath chalna padta hai, warna thoda frustrate kar deta hai. Training ke dauraan bhi similar cheezein mili, jaise onboarding mein thodi clarity nahi thi aur baar baar naye instructions dene pade. Lekin software thoda slow hone ke bawajood kaam karta hai, dialer aur database features bhi baar baar se samajh jaata hoon, aur automatic updates ke time bhi kabhi bugs aaye, par thik ho jaata hai time ke saath. Invoice aur payment process straightforward rahi. Support se baat karne mein thoda effort lagana padta hai but agar time mile toh kaam chal jaata hai basically.

    Anil PhadkePunjab, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support hours fit partly well and partly less so

    The telephonic support communication provided during my usage had both positive and less ideal moments related to its availability. On the plus side, the support team was generally reachable during my usual work hours earlier in the day, which helped when I encountered questions about the dialer's interface. Their responses were clear and helpful, allowing me to fix issues with the database import process quickly. However, I also work some evening shifts, and unfortunately, outside regular business hours, the support service was not consistently available or quick to respond. This caused delays when urgent software updates required guidance for seamless application. The onboarding training and automatic update system worked smoothly, but assistance on payments via the portal was sometimes harder to get promptly. Despite these timing drawbacks, overall, the blend of accessible support during peak hours and gaps outside those times left me neither fully satisfied nor completely frustrated. I hope future improvements consider more flexible support hours to better suit diverse working patterns like mine.

    Rohan RautLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Average effort needed but support felt a bit patchy

    Using the software day to day was mostly straightforward, which was a relief given some initial nerves. The calling dialer behaved consistently for the most part, though occasionally connections didn’t register immediately and needed a restart. The database feature was helpful but took some trial and error to match my usual workflow, so adjusting it was mildly frustrating at points. Support was reachable by phone, which I appreciated, but sometimes the wait times stretched longer than I expected. When I did get through, the assistance was useful but not always detailed enough right away, meaning I had to clarify a couple of things. As the days went on, the experience stabilized and I felt more in control. There’s definitely room for smoother communication and quicker responses, but overall, this level of effort felt manageable given the complexity of remote workflow software.

    Harsha AggarwalSikkim, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support se jo sabse jyada problem hui wo explanation kaafi unclear tha

    Mujhe lagta hai ki support se sabse badi problem yehi thi ki unki explanations bahut hi confusing thi. Jab bhi main kisi feature ya payment ke baare mein poochta tha, wo bhaas karte aur cheezein simple nahi samjha pate the, mujhe baar baar wahi baat repeat karni padti thi. Yeh cheez thodi frustrating thi, specially jab mujhe urgent clarity chahiye tha. Support team ki taraf se koi aise steps nahi diye jaate jo mujhe clearly guide karte. Mujhe lagta hai ki yeh sabse khaas baat thi jisne mera pura experience kharab kiya. Agar un grade ke features ke liye clarity hoti, toh main shayad zyada behtar samajh pata. Bahut baar socha ki support ne mujhe solve karna chahiye tha, par wo lengthy aur confusing baatein jaise baar baar repeat karna padta tha, isliye main frustrated ho gaya.

    Neeraj SanyalSikkim, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    When it finally clicked, and when it didn’t quite

    I wasn’t initially sure how much support I would really get after signing up, so I figured I’d have to find my own way in many parts. The onboarding flow was somewhat clear, but I did hit that moment where the instructions for integrating the dialer with the database felt a little vague. That slowed me down, and I ended up figuring out some workarounds on my own after a few tries. On the other hand, when I called their telephonic support, the agent was helpful though they couldn’t solve everything right there. I appreciated the patience on their end, even if it wasn’t a perfect fix. The automatic updates were a nice touch, especially since they didn’t disrupt my ongoing workflows. I think once I got past those initial hurdles, it all came together better, but I still feel there’s some room for more guided help alongside the software and training resources.

    Ranjana MalhotraPunjab, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Telephonic support did not match prior experience, but the database was fine

    Compared to other platforms I have used for managing remote workflows, WFHI's telephonic support felt less responsive. The waiting time on calls was longer than I expected, and sometimes the answers to my queries lacked depth. I found myself repeating issues multiple times before I got a satisfactory response. On the other hand, the software itself, especially the database feature, worked reliably and suited my requirements quite well. The dialer functioned adequately during my scheduled work periods, although the automatic updates occasionally introduced minor glitches that required me to adapt quickly. The sign-up and payment processes were straightforward, and I appreciated the clarity in invoicing. Overall, while the telephonic support did not meet the standard I am used to, many other parts of the experience were fine. I think some improvements in communication and quicker responses would help balance the offering better.

    Maya ChaturvediDelhi, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Responsive but there's room for improvement

    I had a pretty good experience with WFHI regarding their support and communication. Whenever I reached out, I found the team to be responsive and willing to help. However, there were times when it felt like I was waiting a bit longer to get a resolution than I would have liked. It was reassuring to see that they genuinely aimed to assist me, but the lag between my queries and their responses could be disheartening at times. On the positive side, the quality of the assistance I received was quite satisfactory. I appreciated their patience in walking me through the solutions, but I think it would greatly enhance my experience if their response times were quicker. The balance between helpfulness and any potential delays kept my rating positive overall, though I do hope they consider improving their turnaround times. Good support is crucial especially when you're trying to set up remote workflows.

    Nivedita SharmaPunjab, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Jo log calm aur patient hain unke liye theek hai

    Maine support aur communication ke aspect ko kaafi achhe se test kiya, par sach kahun toh thoda unsure feel kar rahi thi main shuru mein. Jo log jaldi results chahte hain ya immediate help chahte hain, unke liye yeh suite ho, shayad nahi. Lekin gradually, jab maine training dekhi aur system ke andar database aur dialer tools ko samjha, toh confidence build hua. Telephonic support se jab main connect hui, toh genuine lag raha tha ki woh madad karna chahte hain, par kabhi kabhar response thoda late tha. Sign-up aur payment process simple tha, invoice bhi clearly aaya. Shayad beginners ke liye thoda struggle hai, par agar aap mehnat karengi aur system ko samjhenge, toh sahi use kar paengi. Yeh product unke liye zyada fit hai jo patiently technical cheezein seekh sakti hain, aur thoda wait bhi kar sakti hain.

    Ankita LalUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support steps mostly logical, but ek chhoti si dikkat thi

    Jab bhi maine WFHI ka support liya, toh mujhe lagta hai ki generally unhone ek accha flow follow kiya tha – sab kuch ek sensible order mein tha. Pehle documentation check karwana hota, fir jab clarity na mile, tab call karna tha, jo mujhe theek laga. Wo call par jo explanations diye, unse samajh aata tha ki process kis tarah kaam karta hai, aur database se related issues par support ne focus bhi kiya, jo important tha mere workflow ke liye. Lekin ek baat jo mujhe thodi ajeeb lagi woh ye thi ki kabhi kabhi steps ka repetition ho jata tha, ya mujhe lagta tha ki ek baar mein zyada detailed help mile toh better hota. Yeh chhoti si dikkat hain, par overall mujhe lagta hai ki unka communication aur support ka arrangement samajhne mein friendly aur helpful raha. Woh chhoti si problem ke saath bhi, main keh sakta hoon ki yeh service generally theek hai aur use ke saath main comfortable hoon.

    Tarun VargheseWest Bengal, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    it took forever to get any support

    I was expecting to get help within a reasonable time but that just didn’t happen. I had trouble with the dialer setup and tried calling support many times. The problem was that their support hours just didn’t match when I was actually working, so I kept missing the right window. Each time I called or messaged, the wait was long and sometimes I couldn’t get through before they closed. Email replies were slow and didn’t really fix the issues. I wanted to get going with the software since the training seemed straightforward, but without timely support, it got frustrating to use the tools properly. The automatic updates didn’t help either because when the software updated, it sometimes reset my settings and I had to repeat steps. The invoicing and payment process seemed fine but after that, I was stuck waiting on help that took way too long to arrive. Overall, the experience was disappointing for the time it took to get anything resolved and it feels like the support schedule needs to be more flexible to work with people who have different working hours.

    Harish UnnikrishnanHaryana, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy