Support hours fit partly well and partly less so
The telephonic support communication provided during my usage had both positive and less ideal moments related to its availability. On the plus side, the support team was generally reachable during my usual work hours earlier in the day, which helped when I encountered questions about the dialer's interface. Their responses were clear and helpful, allowing me to fix issues with the database import process quickly. However, I also work some evening shifts, and unfortunately, outside regular business hours, the support service was not consistently available or quick to respond. This caused delays when urgent software updates required guidance for seamless application. The onboarding training and automatic update system worked smoothly, but assistance on payments via the portal was sometimes harder to get promptly. Despite these timing drawbacks, overall, the blend of accessible support during peak hours and gaps outside those times left me neither fully satisfied nor completely frustrated. I hope future improvements consider more flexible support hours to better suit diverse working patterns like mine.