Telephonic support did not match prior experience, but the database was fine
Compared to other platforms I have used for managing remote workflows, WFHI's telephonic support felt less responsive. The waiting time on calls was longer than I expected, and sometimes the answers to my queries lacked depth. I found myself repeating issues multiple times before I got a satisfactory response. On the other hand, the software itself, especially the database feature, worked reliably and suited my requirements quite well. The dialer functioned adequately during my scheduled work periods, although the automatic updates occasionally introduced minor glitches that required me to adapt quickly. The sign-up and payment processes were straightforward, and I appreciated the clarity in invoicing. Overall, while the telephonic support did not meet the standard I am used to, many other parts of the experience were fine. I think some improvements in communication and quicker responses would help balance the offering better.