Average effort needed but support felt a bit patchy
Using the software day to day was mostly straightforward, which was a relief given some initial nerves. The calling dialer behaved consistently for the most part, though occasionally connections didn’t register immediately and needed a restart. The database feature was helpful but took some trial and error to match my usual workflow, so adjusting it was mildly frustrating at points. Support was reachable by phone, which I appreciated, but sometimes the wait times stretched longer than I expected. When I did get through, the assistance was useful but not always detailed enough right away, meaning I had to clarify a couple of things. As the days went on, the experience stabilized and I felt more in control. There’s definitely room for smoother communication and quicker responses, but overall, this level of effort felt manageable given the complexity of remote workflow software.