it took forever to get any support
I was expecting to get help within a reasonable time but that just didn’t happen. I had trouble with the dialer setup and tried calling support many times. The problem was that their support hours just didn’t match when I was actually working, so I kept missing the right window. Each time I called or messaged, the wait was long and sometimes I couldn’t get through before they closed. Email replies were slow and didn’t really fix the issues. I wanted to get going with the software since the training seemed straightforward, but without timely support, it got frustrating to use the tools properly. The automatic updates didn’t help either because when the software updated, it sometimes reset my settings and I had to repeat steps. The invoicing and payment process seemed fine but after that, I was stuck waiting on help that took way too long to arrive. Overall, the experience was disappointing for the time it took to get anything resolved and it feels like the support schedule needs to be more flexible to work with people who have different working hours.