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Based on all 3,88,775 published WFHI Reviews.

2,91,612 of 3,88,775 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Bas payment process thik tha, baaki sab thak chuki hoon bata ke

    Mujhe laga tha sales se pehle sab clear ho jayega, par day to day jab maine software ko use karna start kiya, tab bohot sari cheezein confuse kar rahi thi. Onboarding mein details thodi scattered thi aur mujhe baar baar training material dekhna pada. Dialer aur calling tools ka interface irritating raha, kabhi kabhi hang bhi hua. Jo database feature tha, uska integration mera workflow ke saath consistent nahi laga, aur mujhe lagta hai isliye productivity affect hui. Updates kaafi frequent hain, par update hone ke baad workflow break hota hai, jo bahut frustrating tha. Invoicing aur payment system ekdum theek tha, isme koi dikkat nahi aayi, yeh ek shining point nahi toh bhi kam se kam problem to nahi hui. Support se baat karna bhi tedious tha, response time lamba laga aur baar baar explain karna padta. Agreement sign-up process bhi simple nahi tha jaise maine expect kiya tha. Mujhe lagta hai main dubara try karungi ya nahi, abhi ke liye thoda sochna padega.

    Shruti GargChhattisgarh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    You surprised me by making the setup so fast and easy

    I have to tell you, I didn’t expect to be up and running this quickly when I first signed up with your software and training services. The onboarding process was direct and focused, without unnecessary steps dragging it out. What surprised me was how quickly I was able to start using the calling tools and dialer effectively within just a couple of days. The database feature was also intuitive enough that I could find what I needed without repeatedly searching. I thought it would take weeks to get comfortable, especially since I was unsure about how automatic updates would integrate with my workflow, but everything just fit right in. Your telephonic support was easy to reach, which gave me extra confidence during the initial days. I appreciated how invoicing and payments were handled neatly, so I didn’t have to think twice about the process. Overall, the speed at which I could move from sign-up to productive use was the biggest surprise, and it’s something I value a lot as it saved me time and energy during the critical early phase.

    Namita PandaTripura, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Took Rather Long to Fix Issues

    When things started going wrong during sign-up and invoicing, I wasn't prepared for how long the resolution would take. Issues with accessing the software persisted for several days, and although support was polite, solutions did not come quickly. The payment system had glitches that delayed my invoice, causing further inconvenience. While I appreciate that at least the support team responded, the lag in troubleshooting hampered my overall impression. Getting everything in working order was slower than expected, which made the onboarding feel frustrating. However, once past that period, the software itself seemed to function adequately without obvious faults. The timing was the major downside in this pre-purchase experience.

    Deepak SaxenaOdisha, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Feeling positive, but unsure if I'll reach out again

    I liked the way the pre-purchase process was laid out, it was simple enough to follow with clear invoices and payment instructions. Signing up went fairly smoothly, and the communication during sales was warm and supportive. However, I’m a bit unsure if I would need to get in touch for help in the future. While I was guided well through most of the steps, there were moments where I felt I had to figure some things out myself, like navigating parts of the database or understanding the dialer's full potential. That made me wonder if ongoing support might not always be as straightforward. So, while I feel confident using the software now, I do think I would hesitate to call support again unless absolutely necessary. It’s definitely a positive first experience, but that small feeling of hesitation stays with me, perhaps because of how quickly things moved through the onboarding; maybe a bit more follow-up or clarity then would help reduce such a feeling next time.

    Shreya JadhavAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSales and pre-purchase

    Overall, the pre-purchase steps were okay

    My experience with the pre-purchase and sales process was generally fine. The conversations with the team didn’t drag too long, though there was some repetition in the information I was asked to confirm at different stages. The waiting times were tolerable but could feel a little slow when you just want to get started. The sign-up itself was straightforward, and I received the invoice promptly without any confusion. I appreciated that the sales staff sounded knowledgeable and answered my basic questions clearly without overcomplicating things. What I found slightly frustrating was having to revisit the same points several times, but that aside, everything felt organized well enough. There wasn’t anything that made me hesitate or want to stop, so I’d say it’s a decent experience. No major issues but also nothing that really stood out as especially smooth or impressive in the process.

    Amala Smita GroverMizoram, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    I probably would not do this pre-purchase process again

    Based on my experience, I find that I would hesitate to go through the pre-purchase setup once more without more assistance. The sales explanation was not fully clear on the ongoing nature of the software updates, and the required training seemed to need more clarity to avoid confusion. The support aspect was helpful when I called, but the wait times detracted from overall satisfaction. Although the invoicing and payment steps were straightforward, I would require additional help next time just to ensure all steps are fully understood and properly completed. Therefore, I would not confidently repeat this experience without improved guidance and communication.

    Yamini VohraArunachal Pradesh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSales and pre-purchase

    Sales call was quick, but waiting around after was less smooth

    There was one moment I want to highlight from my experience with the pre-purchase sales process: the sales call itself was quick and quite informative, which I appreciated because I didn’t have to sit through long pitches. The representative answered my specific questions about the training modules and software features without too much repetition, so that part went well. However, after that call, there was a bit of waiting involved before I received the detailed invoice and payment instructions. This delay meant I wasn’t sure when I could officially start using the software, which felt frustrating in the moment. The emails after the call did eventually come through, but the timing wasn’t very consistent. Aside from that particular instance, the overall communication was steady but not especially proactive about follow-ups. The sign-up and onboarding steps that followed were pretty standard, so while the sales interaction was solid, the wait disrupted my initial enthusiasm somewhat. It’s definitely a mixed experience to keep in mind if you want everything to align smoothly from start to finish.

    Amala BharadwajDelhi, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Tired of explaining setup being partly one-time

    I keep telling people that the sales and setup process is mostly one-off, and it really feels like that once you get through the initial onboarding. The main setup takes a bit of time, but after that, maintaining the workflow is mostly ongoing with updates and minor tweaks. I just wish this was clearer from the sales stage because sometimes it feels like you’re signing up for continual support charges when that’s not the case. So it’s great for people who want a fairly hands-off system after initial installation. But if you want continuous setup assistance, you’ll probably find this frustrating. Overall, the software and training combo sets you up well, but beware that much of the effort is upfront rather than ongoing. It’s straightforward, but I’m honestly a little weary of repeating this over and over to newcomers who expect ongoing help that isn’t really part of the package.

    Kunal GehlotKarnataka, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSales and pre-purchase

    Hours promised, hours delivered - not quite the same

    I had fairly clear expectations about how the software would fit my usual work hours based on the initial sales pitch, but the reality was mixed. While the onboarding flow allowed me to set up my schedules fairly easily, I noticed that some of the automatic updates seemed to disrupt the timings I had already configured. The calling tools worked well during the hours I was active, but during earlier mornings or late evenings, the dialer would occasionally fail to register calls properly. It was frustrating because I was hoping to fully align the software with my actual working pattern, and I had to manually adjust some database features to keep up. The invoicing and payment process went smoothly with no added hassle, so at least that part met expectations. Overall, I feel the experience was a 3 out of 5 because it did handle most hours correctly but wasn’t completely reliable throughout my usual working window.

    Arnav PandaMeghalaya, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Some parts went well, other moments a little frustrating

    The sales and pre-purchase experience started off quite well with clear communication during the sign-up phase. Initially, the training felt comprehensive and the onboarding documents were easy to follow. However, after the first couple of weeks, I ran into an unexpected problem with the dialer that took more time than anticipated to get sorted. I appreciated how the database feature fit into my work routine, allowing me to stay organized and update contacts without hassle. Yet, on some days, the automatic updates changed things in ways that weren’t immediately explained, which caused a bit of confusion during calls. Telephonic support was generally reachable and helpful, though at certain moments I had to call back more than once to get full clarity. Payment and invoicing were smooth without any issues, and signing up was hassle-free. Overall, the experience was mixed in that I got a lot of value from the software’s functionality and support in general, but on some unexpected occasions, things felt less straightforward or took longer to resolve than I hoped. So, the positives and negatives both had their days.

    Pranav Rakesh TalwarWest Bengal, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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