Took Rather Long to Fix Issues

When things started going wrong during sign-up and invoicing, I wasn't prepared for how long the resolution would take. Issues with accessing the software persisted for several days, and although support was polite, solutions did not come quickly. The payment system had glitches that delayed my invoice, causing further inconvenience. While I appreciate that at least the support team responded, the lag in troubleshooting hampered my overall impression. Getting everything in working order was slower than expected, which made the onboarding feel frustrating. However, once past that period, the software itself seemed to function adequately without obvious faults. The timing was the major downside in this pre-purchase experience.