Tired of explaining setup being partly one-time
I keep telling people that the sales and setup process is mostly one-off, and it really feels like that once you get through the initial onboarding. The main setup takes a bit of time, but after that, maintaining the workflow is mostly ongoing with updates and minor tweaks. I just wish this was clearer from the sales stage because sometimes it feels like you’re signing up for continual support charges when that’s not the case. So it’s great for people who want a fairly hands-off system after initial installation. But if you want continuous setup assistance, you’ll probably find this frustrating. Overall, the software and training combo sets you up well, but beware that much of the effort is upfront rather than ongoing. It’s straightforward, but I’m honestly a little weary of repeating this over and over to newcomers who expect ongoing help that isn’t really part of the package.