Some parts went well, other moments a little frustrating
The sales and pre-purchase experience started off quite well with clear communication during the sign-up phase. Initially, the training felt comprehensive and the onboarding documents were easy to follow. However, after the first couple of weeks, I ran into an unexpected problem with the dialer that took more time than anticipated to get sorted. I appreciated how the database feature fit into my work routine, allowing me to stay organized and update contacts without hassle. Yet, on some days, the automatic updates changed things in ways that weren’t immediately explained, which caused a bit of confusion during calls. Telephonic support was generally reachable and helpful, though at certain moments I had to call back more than once to get full clarity. Payment and invoicing were smooth without any issues, and signing up was hassle-free. Overall, the experience was mixed in that I got a lot of value from the software’s functionality and support in general, but on some unexpected occasions, things felt less straightforward or took longer to resolve than I hoped. So, the positives and negatives both had their days.