Hours promised, hours delivered - not quite the same
I had fairly clear expectations about how the software would fit my usual work hours based on the initial sales pitch, but the reality was mixed. While the onboarding flow allowed me to set up my schedules fairly easily, I noticed that some of the automatic updates seemed to disrupt the timings I had already configured. The calling tools worked well during the hours I was active, but during earlier mornings or late evenings, the dialer would occasionally fail to register calls properly. It was frustrating because I was hoping to fully align the software with my actual working pattern, and I had to manually adjust some database features to keep up. The invoicing and payment process went smoothly with no added hassle, so at least that part met expectations. Overall, I feel the experience was a 3 out of 5 because it did handle most hours correctly but wasn’t completely reliable throughout my usual working window.