Sales call was quick, but waiting around after was less smooth
There was one moment I want to highlight from my experience with the pre-purchase sales process: the sales call itself was quick and quite informative, which I appreciated because I didn’t have to sit through long pitches. The representative answered my specific questions about the training modules and software features without too much repetition, so that part went well. However, after that call, there was a bit of waiting involved before I received the detailed invoice and payment instructions. This delay meant I wasn’t sure when I could officially start using the software, which felt frustrating in the moment. The emails after the call did eventually come through, but the timing wasn’t very consistent. Aside from that particular instance, the overall communication was steady but not especially proactive about follow-ups. The sign-up and onboarding steps that followed were pretty standard, so while the sales interaction was solid, the wait disrupted my initial enthusiasm somewhat. It’s definitely a mixed experience to keep in mind if you want everything to align smoothly from start to finish.