Feeling positive, but unsure if I'll reach out again
I liked the way the pre-purchase process was laid out, it was simple enough to follow with clear invoices and payment instructions. Signing up went fairly smoothly, and the communication during sales was warm and supportive. However, I’m a bit unsure if I would need to get in touch for help in the future. While I was guided well through most of the steps, there were moments where I felt I had to figure some things out myself, like navigating parts of the database or understanding the dialer's full potential. That made me wonder if ongoing support might not always be as straightforward. So, while I feel confident using the software now, I do think I would hesitate to call support again unless absolutely necessary. It’s definitely a positive first experience, but that small feeling of hesitation stays with me, perhaps because of how quickly things moved through the onboarding; maybe a bit more follow-up or clarity then would help reduce such a feeling next time.