Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,817 published WFHI Reviews.

2,91,646 of 3,88,817 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,298 matching

Back to the start of the list
  • 4 out of 54 of 5Verified customerSupport and communication

    Expected a seamless fix, found patient guidance instead

    I was expecting quick, almost instant fixes when I encountered problems during onboarding, but what I actually got was a lot more understanding and detailed help, which surprised me in a good way. Initially, when the automatic updates caused the dialer to glitch a bit, I feared it would be a drawn-out issue. But the team didn’t just patch it; they explained the process step-by-step over the phone, showing real care in their support. They also gave me tips to avoid similar things later, which was a plus. Still, I wish the system was more stable right out of the box. The training module was well-structured though, and made it easier to catch up after the hiccup. That balance between what I expected — a quick fix — and what I received — thorough assistance — actually boosted my trust in the service. It’s not perfect, sure, but knowing help comes with patience and details makes me feel okay about continuing with WFHI.

    Anika KharadeArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support se sab theek hua, help phir se chahiye toh zaroor lungi

    Maine jab software start kiya, toh mujhe kuch initial confusion tha regarding dialer aur database ka istemal. Support team ne phone pe achhi tarah se help ki, jo mere liye kaafi madadgar raha. Training ke dauran bhi jo steps diye gaye they, woh mostly samajh mein aaye, par kabhi kabhi kuch chhote questions hote the jinke liye prompt telephonic assistance milna zaroori tha. Auto updates bhi background mein smoothly chalte rahe, toh main bina interruption ke apna kaam continue kar payi. Billing aur sign-up process kaafi straightforward the, ismein koi dikkat nahi aayi. Agar agle baar bhi mujhe software ya workflow related koi pareshaani hui, toh main definitely support ko call karungi, kyun ki ab mujhe pata hai ki woh time par madad karte hain aur mere queries ko jaldi solve kar dete hain. Overall, outcome ye tha ki support ke bina shayad main itna comfortable nahi hoti software use karne mein. Toh haan, agle baar bhi jarurat padegi toh bina jhijhak poochungi.

    Komal Parvati ChackoAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Setup ke liye kaafi mehnat karni padti thi

    Mujhe lagta hai ki support aur communication mein mixed experience mila hai. Onboarding ke waqt, initial setup mein kaafi support mila, jisme training sessions achhi rahi thi. Lekin baad mein jab daily use kar rahi thi, toh kisi chhoti problem ko clarify karne ke liye baar baar call karni padti thi. Kuch baate clear hui aur kuch thodi confusing lag rahi thi, jaise ki database features kaise integrate honge meri current workflow ke saath. Training ke time pe toh sab kuch straightforward laga, par practical use mein thoda aur guidance ki zarurat thi. Support team kaafi cooperative thi, par har baar dusra banda baat karta tha, toh baar-baar apni baat repeat karni padti thi, jo thodi frustrating thi. Main samajhti hoon ki ye process continuously smooth hone mein thoda time lagta hai aur shayad ongoing support ki requirement zyada hai. Mere liye yeh thoda challenging raha, lekin agar aap patient hain toh aap settle kar sakti hain.

    Meena MukherjeeGujarat, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Aapke support mein achha aur bura dono tha

    Maine jab software use karna start kiya toh pehle thoda time laga setup ko samajhne mein. Training aur onboarding clear nahi thi initially, isi wajah se mujhe support call karna pada. Support team ne kaam kiya aur meri queries ka jawab diya, lekin unka response thoda slow tha, isliye thoda frustration bhi hua. Dusri taraf, jab basic setup ho gaya tab software smoothly chalne laga aur automatic updates bhi chal rahe the jo convenient tha. Jo database feature hai, wo workflow mein kaafi madadgar sabit hua, mujhe data manage karna easy laga. Toh overall, aapke support system mein timely problem solving ke saath thoda delay bhi tha. Yeh mila jula experience raha, jisme kuch aspects theek the aur kuch improve ho sakte hain.

    Dhanush BharadwajPunjab, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Frustrated by the endless waiting and repeated explanations

    I found the experience pretty frustrating mostly because the telephonic support involved a lot of waiting and I had to explain the same problem multiple times. When I was trying to get the database feature integrated into our workflow, each call was followed by a long wait on hold and then being transferred several times, which wasted a lot of time. The training process itself was okay and the sign-up and invoicing steps were straightforward, but the support experience definitely dragged down my overall impression. I decided on a two-star rating because the platform itself feels promising and the automatic updates run smoothly, but the back-and-forth needed over the calls made it hard to rely on timely assistance. The dialer tool did work fine during my trial period, so that was one decent aspect, but the communication delays for troubleshooting were the main issue that might discourage continuing to use the services extensively.

    Sohail LokhandeWest Bengal, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support didn’t meet my expectations, especially on calls

    So I had this impression before signing up that WFHI's support would be quick and super helpful through calls, maybe even offer some priority assistance if needed. But my experience was quite different. Every time I tried calling for help, I found myself waiting longer than I expected, and sometimes the advice was more generic than what I specifically needed. It felt like they didn't fully understand the context of my issue, which frustrated me. The automatic updates happening silently was a nice touch, but when combined with slower support, it meant I sometimes felt stuck without immediate guidance. The software itself is solid, and I appreciated the database and dialer integration, but the support aspect didn’t really match my expectations based on their pre-purchase info. Even the invoicing and payment queries took a while to get sorted out, which added to the back-and-forth. I want to keep using the platform, but honestly the support experience has been a bit of a letdown. I guess the one thing I keep thinking about is how much smoother everything would be if the support team were more responsive and focused on the user's exact questions right away.

    Ravi BarmanMeghalaya, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Achha tha support, par problem bhi hui achanak

    Maine WFHI se training aur software ke liye subscription liya tha jisme dialer, database aur automatic updates sab shamil the. Software ke use ke dauraan ek baar dialer mein thodi technical problem aayi jiski wajah se calling workflow ruk gaya. Jab mene support ko call kiya toh unhone calmly aur achhi tarah se meri baat suni aur issue ko samajhne ki koshish ki. Problem thodi challenging thi par woh logne patience se har step mein guide kiya aur mujhe update diya ki unka technical team kaam kar raha hai solution par. Kuch ghanto baad unhone mujhe bataya ki issue fix ho gaya hai, aur maine fir se software use karna shuru kiya bina kisi dikkat ke. Mujhe laga ki thoda pehle hi issue detect karne ke liye koi alert system hona chahiye tha, woh kami thi. Onboarding aur training ke dauraan sab kuch smooth tha, sign-up aur payment process bhi clear tha. Telephonic support kaafi professional tha, thoda slow response mila lekin madad zaroor mili. Toh overall, software kaafi ache se kaam karta hai, aur support bhi jab nhi de sakta toh woh inform karta hai timings ke baare mein.

    Manisha SundaramUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support is great but could have better hours

    So I wanted to say I've really liked the telephonic support when I’ve called in, the people were friendly and generally helpful. The only thing is, the support hours don’t quite line up with when I actually work, so sometimes getting through immediately has been tricky. I got responses during regular business hours fine, but since I often log in later, especially in the evenings, I sometimes find the support unavailable, which can be a bit frustrating when there’s a hiccup with the dialer or the database. Besides that, I must say their explanations over the phone were clear and the priority assistance made me feel like my concerns mattered. The automatic updates didn’t cause any major issues while chatting with support, so the product seems well maintained behind the scenes. Overall, I appreciate the effort in support, I just wish they would extend hours to cover more of the day so the timing fits my schedule better.

    Ira BarmanGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support needed but lacked clarity at times

    The communication from WFHI support was a mix of helpful and incomplete, which left me figuring out quite a bit on my own. While telephonic support responded promptly when I called, they often gave general answers rather than step-by-step guidance, especially regarding the dialer and database integration. On the other hand, the automatic updates were well-explained in their notes, so I felt comfortable managing those changes myself. Signing up and completing payments was a smooth experience, which saved some stress. Still, I wished the support included more proactive walkthroughs during training or onboarding to avoid the trial-and-error I encountered. Balancing these elements, I appreciate the responsiveness but feel more detailed assistance would enhance the experience considerably.

    Renuka SenTripura, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support se mili jo madad, par explanations kuch confusing bhi thi

    Maine WFHI ki telephonic support ka use kiya training ke dauraan jab main software setup kar raha tha. Jo baat clear thi, wo ye ki support team ne mujhe patiently sahi steps bataye call ke tools aur dialer use karne ke liye. Wo fairly approachable the aur mujhe feel hua ki unka maksad sach mein madad karna hai. Lekin kuch explanations thodi technical lag rahi thi, jisse mujhe baar baar puchna padta ki matlab kya hai aur ye kaise kaam karta hai. Payment process samjhana thoda elaborate tha aur mujhe laga thoda zyada waqt bhi lag gaya unnecessarily. Supports ki clarity ko improve karne ki zarurat hai mujhe lagta hai. Automatic updates smooth the, unmein koi dikkat nahi aayi. Database feature bhi theek tha, par usko bhi thoda simple banaya ja sakta hai. Sign-up aur onboarding mein accha experience raha, bas ek do baar mujhe detail repeat karni padi. End mein process complete hua jaise expect kiya tha, koi badi problem nahi hui, par thoda frustrating feel bhi hua kabhi kabhi.

    Harish RaiTamil Nadu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy