Support didn’t meet my expectations, especially on calls
So I had this impression before signing up that WFHI's support would be quick and super helpful through calls, maybe even offer some priority assistance if needed. But my experience was quite different. Every time I tried calling for help, I found myself waiting longer than I expected, and sometimes the advice was more generic than what I specifically needed. It felt like they didn't fully understand the context of my issue, which frustrated me. The automatic updates happening silently was a nice touch, but when combined with slower support, it meant I sometimes felt stuck without immediate guidance. The software itself is solid, and I appreciated the database and dialer integration, but the support aspect didn’t really match my expectations based on their pre-purchase info. Even the invoicing and payment queries took a while to get sorted out, which added to the back-and-forth. I want to keep using the platform, but honestly the support experience has been a bit of a letdown. I guess the one thing I keep thinking about is how much smoother everything would be if the support team were more responsive and focused on the user's exact questions right away.