Support is great but could have better hours
So I wanted to say I've really liked the telephonic support when I’ve called in, the people were friendly and generally helpful. The only thing is, the support hours don’t quite line up with when I actually work, so sometimes getting through immediately has been tricky. I got responses during regular business hours fine, but since I often log in later, especially in the evenings, I sometimes find the support unavailable, which can be a bit frustrating when there’s a hiccup with the dialer or the database. Besides that, I must say their explanations over the phone were clear and the priority assistance made me feel like my concerns mattered. The automatic updates didn’t cause any major issues while chatting with support, so the product seems well maintained behind the scenes. Overall, I appreciate the effort in support, I just wish they would extend hours to cover more of the day so the timing fits my schedule better.