Support needed but lacked clarity at times
The communication from WFHI support was a mix of helpful and incomplete, which left me figuring out quite a bit on my own. While telephonic support responded promptly when I called, they often gave general answers rather than step-by-step guidance, especially regarding the dialer and database integration. On the other hand, the automatic updates were well-explained in their notes, so I felt comfortable managing those changes myself. Signing up and completing payments was a smooth experience, which saved some stress. Still, I wished the support included more proactive walkthroughs during training or onboarding to avoid the trial-and-error I encountered. Balancing these elements, I appreciate the responsiveness but feel more detailed assistance would enhance the experience considerably.