Frustrated by the endless waiting and repeated explanations
I found the experience pretty frustrating mostly because the telephonic support involved a lot of waiting and I had to explain the same problem multiple times. When I was trying to get the database feature integrated into our workflow, each call was followed by a long wait on hold and then being transferred several times, which wasted a lot of time. The training process itself was okay and the sign-up and invoicing steps were straightforward, but the support experience definitely dragged down my overall impression. I decided on a two-star rating because the platform itself feels promising and the automatic updates run smoothly, but the back-and-forth needed over the calls made it hard to rely on timely assistance. The dialer tool did work fine during my trial period, so that was one decent aspect, but the communication delays for troubleshooting were the main issue that might discourage continuing to use the services extensively.