Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,84,054 published WFHI Reviews.

2,88,131 of 3,84,054 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,342 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support ki baat simple hai, they just get it right

    Pehle maine kuch alag tarah ke remote workflow tools use kiye hain, lekin unmein telephonic support kaafi frustrating hota tha. Lekin yahan ka experience poora alag tha. Ek specific moment yaad hai jab mujhe urgent clarification chahiye tha dialer ke feature ke baare mein. Jab maine call kiya, turant clear aur confident jawab mile bina kisi bakwaas ke. Ye efficiency aur straightforwardness mujhe pehle nahi mili thi kahin aur. Baaki bhi jo support sessions aur phone calls huye, woh generally smooth aur respectful lage. Maana ki har ek baar perfect instant answer nahi milta, par confidence milta ki agar closely baat karni hai toh woh system ready hai. Communication channel se mujhe lagta hai better experience mila yahan than other softwares, simple aur effective. Jo bhi reasons hai ye platform ke liye, support system definitely ek bada plus point hai.

    Aparna SenAssam, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Log support mein bilkul responsive nahi the

    Maine support team se contact kiya tha jab mujhe software mein ek urgent problem aayi thi. Lekin mujhe jo response mila, wo kafi delay waala aur indifferent tha. Har baar mehnat karke follow-up karna pada, aur jo communication hua, wo carefully listen karne wala nahi tha. Jab feedback dene ki baat aayi, toh lag raha tha ki koi urgency nahi hai unke liye. Support ke number pe call karne ke baad bhi, problem solve hone mein din lag gaye. Mujhe laga ki priority assistance ka matlab hi nahi hai wahan. Iska ek hi matlab hai mere liye: disappointment. Aise moment mein jab software kaam nahi karta toh support ka fast response hona zaroori hota hai, par yeh expectation yahan puri nahi hui. Bas yehi kehna chahta hoon ki log support ke liye iss system mein achhe nahi the aur mein dobara help maangne se kafi hesitate karunga.

    Rajat KrishnanKerala, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Missing clearer labels for easy navigation

    I felt that the labels and wording throughout the platform were often confusing and not that intuitive. While the database feature was functioning, it took me several tries to figure out what some buttons actually did. Support answered my questions but even the instructions they gave were filled with jargon which didn’t simplify things much. A better glossary or clearer terms would really help new users. The invoicing and payment process was straightforward, so at least that part was easy to manage. Overall, the experience was frustrating due to ambiguous labeling that slowed me down.

    Vaishali Hemant ShahWest Bengal, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Samajh aa gaya jab unhone baar-baar wahi cheez repeat ki

    Toh, support se baat karte karte baar-baar wahi baat repeat hui, ekdum frustrating tha. Phone pe support dene wale logo ko lagta hai ki repetition se hi samajh aayegi, par mujhe toh lagta tha ki wo bas time waste kar rahe hai. Wait time zyada nahi tha, par baar baar clarification maangne padte, which was exhausting. Jab main database feature ya dialer tools ke baare mein poochti thi, woh topics baar baar cover hote the jaise main kabhi samajh nahi paungi. Par wahi moment tha jab mujhe laga ki shayad wo meri problem ko genuinely samajh rahe hain, jab unhone mujhe patiently phir se samjhaya ki kis tarah automatic updates system ko smooth kar dete hain. Matlab, phir bhi thoda acha lagta hai jab koi wale support dene wale baar baar gussa nahi hote aur patiently baat karte hain. Ye thoda boring combination tha ki mujhe baar baar same cheez explain karni padi, par at least mujhe clarity mili aur mujhe laga ki agar main firse poochungi toh shayad support waale zyada tense nahi karenge. Toh ek matlab woh moment tha jab frustration thodi kam hui, aur main soch rahi thi ki support se help lena difficult zaroor hota hai par kabhi-kabhi samajh aa jata hai.

    Surbhi ThakurChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support steps were okay but the timing of callbacks stood out

    I expected the support process to unfold mostly by email first, with calls following only if necessary, but in practice the steps were more mixed. After raising an issue, the team surprisingly called me before sending detailed emails, which caught me off guard but turned out to be positive because I got immediate guidance. This was different from what I had thought the flow would be, but I appreciated the promptness. However, the order sometimes made me feel a bit rushed, especially when I wasn't fully ready to discuss the issue over the phone right away. The information provided was clear enough, and the automatic updates kept me in the loop continuously. Compared to other software support I’ve used, this was a bit less structured but more personal. The standout part was definitely how quickly they tried to connect over the phone to solve problems, even if that didn’t perfectly match my expectations of the process.

    Nasreen BhandariKerala, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Clear answers but some explanations were rushed

    When I reached out to support, I appreciated that the team was quick to respond and friendly at all times. They were able to explain how to navigate the sign-up and invoicing process in clear terms, which helped me avoid confusion. The database management feature was described in a straightforward way that matched my understanding well. However, when I asked about some details of the calling tools and dialer functionalities, the explanations felt a bit rushed and not as thorough as I would have hoped. There was a lot of information packed in a short reply that I had to read several times to get fully. While the telephonic support was easy to access, I sometimes wished they took a little more time or gave more examples to clear up my doubts. So, the communication had its good points and challenges – generally good clarity but sometimes a little too brief for complex questions.

    Chaitanya DasUttarakhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Worked Mostly Well But Had To Figure Out Dialer Setup Alone

    I appreciated the availability of telephonic support when I first started with the platform. The onboarding training covered essentials like the database and calling tools, so I was able to follow along confidently. However, I found that the dialer setup wasn’t fully explained during training or in the documentation. I had to spend some time experimenting on my own to configure it correctly for my remote workflow. Despite this, the rest of the support experience was good—queries about payment and invoicing were answered promptly, which smoothed out those parts of the onboarding. The automatic updates worked seamlessly, meaning I didn’t have to worry about installing new versions manually, which was a relief. The calling tools themselves functioned reliably once I got them set up, making my remote work more manageable. Overall, the platform is solid, but the lack of direct guidance on the dialer setup means new users like me might face a steeper learning curve in that specific area, even with good support available otherwise.

    Amala DatarHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    support thoda confusing tha, had to figure most cheeze myself

    Main soch raha tha ki support team help karegi agar koi issue aaya, but zyada tar time mujhe khud se hi troubleshoot karna pada. Aaye support ko call kiya to kabhi response milta tha, kabhi delay hota tha, aur jo solutions diye wo generally basic the jo mujhe already pata tha. Training materials thode complicated lage, aur agar aap ekdum naye hain to thoda struggle karna padta hai samajhne mein. Calling tools aur dialer ko set up karne mein bhi basics ko samajhna pada bina zyada guidance ke. Database feature thik tha, par jab mujhe advanced settings karni thi to detailed help nahi mili seat pe. Automatic updates chalti rahin, isme koi dikhat nahi aayi. Sign up aur payment process easy tha, invoices clear the, par jab support se baat karni padi to feeling aayi jise zyada help ki zarurat hai system mein. Overall, main yeh kahunga ki agar aapko thodi self help acchi lagti hai aur patience hai, toh aap manage kar paoge, lekin main expect karta tha ki thoda zyada pro-active aur direct support milta.

    Yash CherianChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Socha tha better hoga, par fir bhi try karungi

    Pehle maine kuch aur remote work software use kiya tha aur mujhe laga WFHI ka support aur communication thoda alag hai. Jo training aur onboarding ka process tha, wo theek thaak tha, thodi complicated at times, par support team ki baat karein toh wo utne responsive nahi lage jitna main expect kar rahi thi. Sabse badi problem thi ki jab call kiya, response time thoda lamba laga, aur jo solutions diye gaye, wo hamesha complete clear nahi the. Pehle wale software mein jab bhi issue hota tha, turant solution milta tha ya call pe achhi guidance milti thi. Yahan mujhe multiple calls karne pade the kisi ek problem ko samajhne ke liye. Database feature aur dialer system sahi chal rahe thay, ye toh main maanaungi. Lekin agar mujhe ab repeat karna pade toh shayad main sochungi, kyunki communication ke bina pura system thoda frustrating lagti hai. Support mein improvement chahiye hoga, warna daily workflow pe asar padega. Fir bhi, training achhi thi aur automatic updates theek se aaye.

    Saumya KulkarniLakshadweep, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Setup was straightforward but follow-up support less so

    From what I experienced, the initial setup instructions were comprehensive enough to complete everything in one go which I appreciated. Most things could be handled in a single session of onboarding and training without needing to ask more questions repeatedly. However, after the first phase, ongoing support felt less consistent than expected. The telephonic assistance was available but took time to get responses for follow-up inquiries which was a little frustrating when I needed quick clarifications. Still, I found that after the initial onboarding, I could manage most of the software tools and features steadily without frequent outside help, so overall, the process was more one-off than ongoing in terms of support involvement.

    Latika BhattacharyaSikkim, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy