support thoda confusing tha, had to figure most cheeze myself
Main soch raha tha ki support team help karegi agar koi issue aaya, but zyada tar time mujhe khud se hi troubleshoot karna pada. Aaye support ko call kiya to kabhi response milta tha, kabhi delay hota tha, aur jo solutions diye wo generally basic the jo mujhe already pata tha. Training materials thode complicated lage, aur agar aap ekdum naye hain to thoda struggle karna padta hai samajhne mein. Calling tools aur dialer ko set up karne mein bhi basics ko samajhna pada bina zyada guidance ke. Database feature thik tha, par jab mujhe advanced settings karni thi to detailed help nahi mili seat pe. Automatic updates chalti rahin, isme koi dikhat nahi aayi. Sign up aur payment process easy tha, invoices clear the, par jab support se baat karni padi to feeling aayi jise zyada help ki zarurat hai system mein. Overall, main yeh kahunga ki agar aapko thodi self help acchi lagti hai aur patience hai, toh aap manage kar paoge, lekin main expect karta tha ki thoda zyada pro-active aur direct support milta.