Support steps were okay but the timing of callbacks stood out
I expected the support process to unfold mostly by email first, with calls following only if necessary, but in practice the steps were more mixed. After raising an issue, the team surprisingly called me before sending detailed emails, which caught me off guard but turned out to be positive because I got immediate guidance. This was different from what I had thought the flow would be, but I appreciated the promptness. However, the order sometimes made me feel a bit rushed, especially when I wasn't fully ready to discuss the issue over the phone right away. The information provided was clear enough, and the automatic updates kept me in the loop continuously. Compared to other software support I’ve used, this was a bit less structured but more personal. The standout part was definitely how quickly they tried to connect over the phone to solve problems, even if that didn’t perfectly match my expectations of the process.