Setup was straightforward but follow-up support less so

Setup was straightforward but follow-up support less so

From what I experienced, the initial setup instructions were comprehensive enough to complete everything in one go which I appreciated. Most things could be handled in a single session of onboarding and training without needing to ask more questions repeatedly. However, after the first phase, ongoing support felt less consistent than expected. The telephonic assistance was available but took time to get responses for follow-up inquiries which was a little frustrating when I needed quick clarifications. Still, I found that after the initial onboarding, I could manage most of the software tools and features steadily without frequent outside help, so overall, the process was more one-off than ongoing in terms of support involvement.